Position Overview
As Night Supervisor, you will work closely with the Night Manager and be responsible for ensuring the safety and security of hotel guests and staff during the night and as an ambassador to the hotel, you will use your expertise to always deliver a first‑class service to all guests. You will ensure security checks are carried out on each shift, with emphasis on fire safety and overall security of the building as well as conducting the nightly audit to close the day’s business and liaise with the accounts team to ensure accuracy. As an integral part of night time operations in the hotel, your role extends beyond the front desk! You’ll be agile in your role and support operations in food and beverage, maintenance and all other areas that will require your first class customer service skills and exemplary teamwork. This role is unlike any other in our hotel and offers development opportunities across all departments. You’ll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.
Key Qualifications
* Leadership skills: As Nights Supervisor you’ll need to possess strong leadership skills to effectively manage and motivate the entire nights team.
* First class Customer service skills: You should have excellent customer service skills to handle guest complaints and ensure guest satisfaction.
* Organisational skills: You’ll be organised and have strong attention to detail to manage guest reservations and maintain a clean and organised workspace within the hotel.
* Knowledge of hotel policies and procedures: As nights Supervisor you should have a good understanding of the hotel’s policies and procedures, including room rates, check‑in and check‑out procedures, and available services and facilities. Ideally, you’ll be familiar with common hotel computer systems and software.
* Teamwork: You’ll be a first class team player ready to work in tandem with all other operational colleagues in the hotel.
* Please note that we will only be accepting applicants who are age 18 or above for this role, and comfortable with a nightshift working pattern, including commuting to and from the hotel.
Company Overview
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our ‘people first’ approach to business, the Aimbridge experience is like no other. At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’.
Location
Holiday Inn Express Stockport 11 Station Road, Stockport, Cheshire, SK3 9JD. The Holiday Inn Express Stockport is ideally located adjacent to Stockport Railway Station, in the heart of this large town in Greater Manchester. Stockport can be described as the northern gateway to the Peak District. The Etihad Stadium, home of Manchester City is 5 miles from the hotel, with Old Trafford Football and Cricket grounds within easy reach. Holiday Inn Express® Hotels – Do you want to work for one of the world’s fastest growing hotel brands? Holiday Inn Express is one of the fastest growing hotel brands in the world opening an average of two hotels a week, so there is sure to be one near you already or coming very soon! Our modern hotels provide both business and leisure travellers a fresh, clean, uncomplicated stay offering comfort, convenience and great value for money. Holiday Inn Express is part of the IHG family and is the largest hotel company in the world by number of rooms. The Holiday Inn Brand Family is: Holiday Inn, Holiday Inn Express, Holiday Inn Resort and Holiday Inn Club Vacations. They all share the same DNA from our powerful parent Holiday Inn. The trusted global leader in genuine Hospitality. We are a proud member of this family tree and like every family we do everything together to ensure the brand is strong to maintain its simplicity and smartness. As you know every family is going through changes sometimes and that’s why we are now looking for YOU to make us feel complete and whole again.
Benefits
* Industry leading training and leadership development opportunities
* Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
* Access to Stream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
* 24/7 access to our employee assistance programme
* Uncapped incentives to reward you for your contributions
* Minimum of 28 days holiday
* Starting salary above national minimum wage
* Career and lifestyle breaks – Allowing you to take time off for key life events.
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