Responsibilities
* Serve as the first point of contact for residents seeking housing advice, support or emergency help.
* Assess housing need and provide guidance to navigate sensitive housing situations, including accommodation finding, notices to leave accommodation and overcrowding.
* Apply decisions based on law, policy and the individual circumstances of each case.
Qualifications
* Excellent systems, decision‑making and communication skills, with the ability to listen, understand and clearly communicate decisions.
* Empathy, clarity and professionalism.
* Experience in housing, advice or care services; strong communication and problem‑solving skills.
* Ability to work independently, manage time and use IT systems to record and track cases.
* Good understanding of housing law and the challenges faced by people in housing need.
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