Overview
Staffordshire / Derbyshire / East Midlands - Hybrid
£48,000 + Pension, Healthcare & Exceptional Benefits
Are you ready to take ownership of a modern, fast-evolving end-user environment?
Lead End-User Engineer - Senior 3rd Line - Permanent
Staffordshire / Derbyshire / East Midlands - Hybrid
£48,000 + Pension, Healthcare & Exceptional Benefits
Are you ready to take ownership of a modern, fast-evolving end-user environment?
With over 200,000+ customers across the UK and Europe, this leading health and welfare organisation is expanding—and they're looking for a Lead End-User Engineer to drive excellence, shape modern workplace standards, and elevate the colleague technology experience.
The Opportunity
As the Lead End-User Engineer, you'll be the technical authority for everything device, identity, and endpoint related. You will define engineering standards across Windows, macOS, iOS, and Android, ensuring all end-user platforms are secure, reliable, and optimised for a seamless colleague experience.
You will champion modern management, set the direction for endpoint engineering, and act as the go-to escalation point for complex issues—while helping shape the organisation's future workplace strategy.
What You'll Bring
* Strong 3rd Line Engineering experience across Windows, Azure, Azure AD, Entra ID
* Intune, Autopilot, macOS, Android, iOS, laptops, and remote devices.
* Hands-on expertise with JAMF, and MDM platforms.
* Proven ability in application packaging and deployment (Win32/MSIX, PKG, APK).
* Advanced troubleshooting across device, identity, and network layers.
* Excellent documentation, communication, and stakeholder engagement skills.
Engineering Leadership
What You'll Own (Key Deliverables):
* Set and maintain engineering standards across all platforms.
* Own and drive builds, configuration, and deployment automation using Intune, Autopilot, JAMF, and MDM.
* Lead application packaging and manage deployments across all device ecosystems.
* Ensure modern, secure, and consistent endpoint experiences for all users.
Technical Authority
* Act as the senior escalation point for 3rd Line teams.
* Provide leadership during Major Incident scenarios.
* Lead technical investigations, RCA, and long-term remediation initiatives.
Your Core Mission (Key Objectives)
Security, Compliance & Assurance:
* Govern and optimise device compliance policies and configuration profiles.
* Ensure secure, seamless device enrolment.
* Collaborate with Cyber teams to support Conditional Access, vulnerability remediation, and alignment with CE+, DSPT, ISO 27001, and similar frameworks.
* Maintain audit-ready documentation for all builds and policy changes.
Knowledge Sharing & Capability Building
* Produce high-quality runbooks and documentation for 1st Line teams.
* Mentor and guide engineering colleagues to build a collaborative, proactive technical culture.
* Support onboarding and skill-development of new team members.
Desirable Skills
* Scripting/automation experience (PowerShell, Bash, etc.)
* Exposure to hybrid environments and modern provisioning.
* Knowledge of CE+, DSPT, ISO 27001, and similar governance frameworks.
Ready to Take the Lead?
Do you thrive on ownership, and want to shape a modern workplace at scale?
Call Experis IT today on 0121 712 8715
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