Technical Support Assistant
* Salary: £13.69 per hour
* Location: Sunderland, SR2
* Hours: Tuesday - Friday 7.30am - 5.15pm (till Mar 2026)
Main purpose of job
1. Provide support in contract administration, co-ordinating and actioning of servicing and maintenance contracts, and updating appropriate IT systems.
2. Excellent customer care, liaising directly with technical staff, suppliers, sub-contractors and customers, ensuring compliance with health and safety rules, regulations and legislation both on an individual and collective basis.
Key responsibilities
1. Provide a technical administrative support service whilst delivering an effective first-class professional service to customers.
2. Act as the main point of contact within Environmental Services for customers to make enquiries, appointments and other arrangements connected to service delivery along with advising and updating customers on progress/delays as and when required and liaising with colleagues to ensure prompt resolution of all queries and recharge disputes.
Key tasks
1. Work in partnership with other Departments and Directorates of the Council and where required external organisations. Assisting in dealing with queries and representations from internal/external clients, Council members and others.
2. Assist with developing and maintaining effective working relationships with internal colleagues and external partners at all levels to facilitate information sharing and service improvements.
3. Assist with, administer and action all requests for services. These can be generated via automated CRM systems, email, telephone or verbally. Assist in the design processes that maximise the use of IT systems and integrate work across Environmental Services.
4. Deal with and support the use of maintenance, scheduling and asset systems, which includes GIS mapping systems.
5. Give excellent customer service when dealing with customers. Provide an effective, timely response when dealing with and processing complaints.
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