Job Title: Clerical Officer (Band 3) Job Number: PP360 Location: Enniskillen (Fermanagh Office) Hourly Rate: £13.69 per hour Hours: 37 hours per week (Monday – Friday, 9:00am – 5:00pm) Duration: Temporary Deadline: Wed 11th March 4pm About the Role Apple Recruitment Services are delighted to be recruiting for an Clerical Officer (Band 3) on behalf of a large public sector organisation. This role will be based in the Fermanagh Office in Enniskillen and involves providing administrative and customer-facing support to the South West Area Team. The successful candidate will assist customers with housing-related queries, provide tenancy and benefits guidance, and support the delivery of key administrative functions within the office. This is a busy role requiring strong organisational skills, good communication abilities, and a professional approach when dealing with members of the public and stakeholders. What You’ll Be Doing Providing front counter and telephone support to customers and stakeholders Offering basic advice and assistance relating to housing services, tenancy support and benefit enquiries Assisting customers with guidance on private grant applications and other housing-related services Handling face-to-face enquiries and directing customers to appropriate services Supporting key and cash handling processes within the office Carrying out general clerical and administrative duties, including filing and record management Taking and directing telephone calls and customer enquiries Assisting with basic report writing and documentation Supporting the wider team with administrative tasks to ensure efficient service delivery What We’re Looking For Essential Criteria GCSE Maths and English (or equivalent qualification) Basic IT skills, including the ability to use standard office systems Customer service experience in a public-facing or office environment Ability to work effectively as a team player Good communication and organisational skills Ability to manage a busy workload and deal professionally with customer enquiries Additional Requirements Access NI Basic check will be required prior to appointment Intermediate IT proficiency Ability to work in a customer-facing role involving regular interaction with the public and stakeholders What You’ll Receive Hourly rate of £13.69 37-hour working week (Monday – Friday) 23 days annual leave plus 12 public holidays (pro-rata where applicable) Supportive team environment within a large public sector organisation Opportunity to gain valuable public sector administrative experience How to Apply If you wish to apply or would like more information, please email your CV in Microsoft Word format to Julie at julie.skelly@applerecruitment.com. Applicants must ensure their CV is accurate and up to date, including full employment history, academic achievements and contact details. Only applicants meeting the essential criteria will be considered. Apple Recruitment Services is acting as an Employment Business in relation to this vacancy. Apple Recruitment Services is an Equal Opportunities Employer.