Overview
We are seeking an IT Support Technician to contribute to the provision of customer-focused, cost-effective IT support services, supporting students, teaching, and administrative staff. The successful candidate will be responsible for maintaining effective service delivery standards and will provide hardware and software support to the Academy’s IT department, ensuring a high standard of service to students and staff. The position will start on a temporary basis and after a successful period will move onto a permanent contract. If successful the permanent salary will be between £25,500 - £27,200.
Responsibilities
* Provide a professional first-line technical advisory and diagnostic support service within a Service Desk environment during the service window.
* Offer effective first-line remote network monitoring and management.
* Ensure that all reported technical issues are dealt with professionally and competently, recorded on the Service Management System, and resolved within the customer's Service Level Agreement.
* Provide 1st line technical support and call logging services to the school.
* Report and manage any incident that requires the services of a third-party organisation.
* Monitor/manage call queues to ensure that support calls are escalated and resolved within agreed SLAs.
* Action any asset change in compliance with the Change Control Procedure.
* Complete additional ad hoc project work, as required.
* Assist the Network Manager/Senior IT Technician by carrying out reasonable requests for additional duties as and when required.
* Make recommendations on potential improvements to working practices and performance to improve service levels and customer satisfaction.
* Maintain a clean and tidy working area at all times.
Required Skills & Qualifications
* Good working knowledge of Microsoft Desktop Operating Systems and applications.
* Good working knowledge of Active Directory and Group Policy.
* Understanding of TCP/IP, DNS, DHCP, and VLANs.
* Experience using a helpdesk management system and working to SLAs.
* At least two years’ experience within the education sector.
* Excellent interpersonal and communication skills, with the ability to work accurately under pressure, independently or as part of a team.
* Proactive approach to work, with excellent motivation and minimal supervision required.
Benefits
* Competitive salary package.
* Opportunities for professional development and training.
* Supportive and collaborative work environment.
To apply for this IT Support Technician position, please submit your CV
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