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Apprentice IT Engineer
Apprentice IT Engineer
, Apply From: 03/08/2025
Learning Provider
Delivered by ALTHAUS DIGITAL LIMITED
Employer
EVERYTHING TECH LIMITED
Vacancy Description
Key Tasks and Responsibilities:
* To provide a professional and personal first point of contact to all customers.
* To provide proactive first line IT Support to all customers.
* To ensure all support requests and incidents via any inbound channel are properly understood and recorded on Autotask.
* To proactively contact and chase customers until a resolution has been achieved or the issue is escalated.
* To deliver exceptional Customer Service striving to achieve first time resolution.
* To escalate relevant and more complex work to the more experienced Service Desk Technicians after initial assessment and within a relevant time scale.
* To proactively manage all personal workloads, ensuring all tickets are worked within the set Service Level Agreements.
* To achieve the set Service Desk KPIs and Service Level Agreements.
* To adhere to all Service Desk technical processes and guidelines as well as company processes and standards as per the handbook.
* To undertake maintenance tasks for monitored systems.
* To prepare customer hardware or software ready for project delivery.
* To ensure the Autotask system is fully updated with all activity including notes, to do’s and knowledge bank information.
* To take on ad hoc project work.
* To proactively seek feedback on ticket closures to improve customer satisfaction.
* To contribute towards a personal development plan, ensuring technical knowledge is continually improved.
* To undertake and assist with any other roles to ensure the smooth running of the business.
* Responsible for following the companies ISMS while monitoring the performance of it and reporting issues to top management.
Key Details
Vacancy Title
Apprentice IT Engineer
Employer Description
"We’re a trusted IT support and managed services provider with a strong presence across Manchester, Derby, Sheffield, Nottingham, and serving businesses across the South of England. Whether you need a complete IT team replacement or expert support alongside your existing IT staff, our award-winning, tailored approach helps businesses work smarter and safer. From leveraging Microsoft’s modern workplace tools to delivering robust cybersecurity and reliable backup solutions, we keep your business protected and productive. Partner with a local IT provider committed to supporting your growth and technology needs, wherever you are."
Vacancy Location
The Old Post Office Victoria St DE1 1EQ
Wage Frequency
Custom
Number of Vacancies
1
Vacancy Reference Number
1000335226
Key Dates
Apply From
03/08/2025
Closing Date For Applications
2025-08-22 23:59:59
Interview Begin From
Possible Start Date
2025-08-25 00:00:00
Training
Training to be Provided
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
Working towards a Level 3 Information Communications Technician apprenticeship standard.
Learning Provider
ALTHAUS DIGITAL LIMITED
Skills Required
Communication skillsIT skillsAttention to detailOrganisation skillsProblem solving skillsLogicalTeam workingInitiative
Apply Now #J-18808-Ljbffr