Job Description
Job Overview
I am seeking an experienced IT Technician to join my Black Country based client. This is a newly created role, and will be key in providing technical support to a growing business. Its main focus will be to ensure their inhouse IT systems operate smoothly, and to the highest of standards.
I require a proactive individual who can communicate effectively with users and prioritise & resolve issues efficiently. The IT Technician will work with various operating systems & programs, including Office 365, and will be instrumental in maintaining computer hardware and software.
Responsibilities
* Provide IT support to users across the organisation, resolving network, hardware and software issues promptly.
* Troubleshoot software problems and implement effective solutions
* Install, maintain and configure computer hardware, ensuring all equipment is functioning correctly.
* Support the transition towards company-wide use of AI and cloud based technology.
* Setting up new starters/users, providing guidance on equipment & software use.
* Updating/maintaining the company intranet.
* Provision of training to users of Office 365
* Identifying potential data security risks and maintaining a safe working environment
* Identify and mitigate risks to data security
* Build & repair laptops, set up desk tops and manage company mobile usage.
* Conduct regular maintenance checks on IT equipment to prevent potential problems.
* Collaborate with staff across the business to improve processes and enhance service delivery.
Experience & Personal Qualities
* Proven experience in a similar IT support role, demonstrating strong technical support skills.
* Proficiency in troubleshooting software issues across various platforms
* Familiarity with computer hardware components, including cabling and servers, and their functionality.
* Demonstrable ability to prioritise and attend to business-critical issues
* The ability to improve the use of firewall technology.
* Excellent communication skills, both verbal and written, enabling effective interaction with users at all levels.
* Strong problem-solving abilities with a keen attention to detail.
* An "enabling" attitude that enhances the team's ability to add value.
This role requires a passion for technology and problem solving, with the ability to work independently as well as part of a team in a fast-paced environment. It's a great opportunity for someone looking for the next step in their career.