Functional Analyst - HR & Payroll Focused
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Location: UK-wide (Home-based with travel to client and partner sites as required)
Contract type: Permanent
Overview
Our client, a leading transformation and services organisation, is delivering a major multi-year programme to support the transition and optimisation of core business functions. As part of this initiative, they are implementing a fully integrated operating model aligned to a new ERP platform, covering HR, Payroll, contact management, and data services.
They are seeking an HR & Payroll Functional Analyst to support the design, implementation, and transition of HR and Payroll services. The role will play a key part in shaping a cohesive, user-centred service offering, contributing to service blueprints, operating models, and the successful cutover to live operations.
Key Responsibilities
Contribute to the development of high-level service blueprints and operating models across HR and Payroll.
Support the creation of detailed service designs, ensuring alignment with business and user needs.
Participate in workshops with internal and external stakeholders to define and refine service interfaces.
Ensure service designs are aligned with existing solution capabilities and minimise bespoke development.
Support the development of training materials and test scripts aligned to the service model.
Collaborate with programme stakeholders to review, present and iterate service designs based on feedback.
Assist in the planning and execution of service transitions, including dress rehearsals and live cutovers.
Provide early-life support for transitioned services, helping to resolve issues and stabilise delivery.
Contribute to continuous improvement of services through design iteration and stakeholder engagement.
Essential Experience & Attributes
Proven experience in HR and Payroll service design within large-scale or multi-party delivery environments.
Track record of developing service operating models that integrate people, process, technology, and data.
Experience supporting the transition of live services and contributing to operational readiness activities.
Understanding of testing and training design aligned to new service introductions.
Strong communication and collaboration skills, with the ability to engage diverse stakeholder groups.
Ability to work effectively in fast-paced, high-complexity delivery environments.
Comfortable operating both remotely and on-site as programme activity requires.
Desirable
Familiarity with ERP implementations, particularly Oracle or similar platforms.
Understanding of digital inclusion, accessibility, and ethical considerations in service delivery.
Experience contributing to accessible and user-centred service design.
Additional Information
Candidates must be eligible to obtain Security Clearance for the duration of the role.
This is a UK-based role with flexibility for remote working and occasional nationwide travel.
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