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About the Company
Our client is an award-winning, customer-centric print and communications company that understands the intricacies and quirks essential to ensuring its customers make the most of their campaigns. Following significant expansion, they are looking for an Account Manager to provide best-in-class customer service and account management to all customers and prospects.
Role Responsibilities
* Provide accurate quotations and convert quotations into orders.
* Produce clear work instructions for the production teams to fulfill projects.
* Ensure all projects are completed on time and within budget.
Minimum Requirements
* At least 4 years of experience in Direct Mail fulfillment and postage account management.
* Knowledge of postal services and products across DSA and Royal Mail.
* Good working knowledge of Direct Mail machinery capabilities.
* Experience using Print Management information systems.
Additional Responsibilities
* Estimate and invoice DM and print projects.
* Manage all DM and print projects.
* Support and cover for colleagues as needed.
* Provide high-end customer service.
* Regularly contact existing clients to chase opportunities and follow up on quotations to convert to orders.
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