We are seeking a friendly and organised Survey Booking Assistant to join our team. In this role, you will be the first point of contact for our customers, responsible for managing survey bookings, liaising with surveyors, and providing excellent customer service throughout the process. You will play a key role in ensuring surveys are scheduled efficiently and that all customer and surveyor communications are handled professionally. This is a fast-paced role requiring strong organisational skills, attention to detail, and the ability to multitask while maintaining a high level of accuracy.
The ideal candidate will be proactive, approachable, and able to work collaboratively with both internal teams and external customers to deliver a seamless survey experience.
Key Duties and Responsibilities:
* Answering inbound customer calls and responding to email inquiries in a professional and timely manner.
* Explaining the survey process to customers and addressing any questions they may have.
* Scheduling and booking surveys in the company diary, ensuring appointments are confirmed with both customers and surveyors.
* Liaising with surveyors to manage availability, reschedules, and any special requirements.
* Maintaining accurate records of survey appointments, customer details, and communications.
* Following up with customers to confirm survey appointments and provide reminders where necessary.
* Assisting with general administrative tasks, including filing, data entry, and updating internal systems.
* Escalating any issues or customer concerns to the appropriate team member or manager.
* Supporting the wider team to ensure smooth and efficient operations across the department.
Skills & Qualities Required:
* Excellent communication and customer service skills.
* Strong organisational and multitasking abilities.
* Attention to detail and accuracy.
* Proficiency with Microsoft Office and diary management systems.
* A friendly, professional, and proactive approach to work.
Job Types: Full-time, Permanent
Pay: £24,474.75-£30,000.00 per year
Work Location: In person