Leading all aspects of store management, the Store Manager builds and leads a high‑performing team focused on driving the business, achieving operational budgets, and maintaining a proactive business plan.
Responsibilities
* Inspire, lead, and coach the store team to foster a culture of performance and accountability.
* Recruit, train, and develop top talent to build a team of Jet Set Ambassadors.
* Drive retention through effective talent and succession planning.
* Support and follow up on all training and onboarding initiatives.
* Conduct regular performance evaluations, providing ongoing feedback and coaching.
* Proactively manage HR matters in partnership with HR, ensuring grooming and image standards align with brand policy.
* Partner with the District Manager to review PTS integrity and identify improvement opportunities.
* Collaborate with retail partners on sales strategies, product knowledge, brand standards, and service.
* Role model company behaviors and ensure effective use of the Service behavior toolkit.
* Lead the team to deliver exceptional customer experiences that drive loyalty and repeat business.
* Ensure consistent client communication through all clienteling tools.
* Actively manage the client database to drive sales growth.
* Maintain a strong floor presence and lead by example.
* Coach and empower teams to resolve customer service issues in the customer's best interest.
* Drive incremental revenue through local customer events.
* Build strong relationships with the District Manager, corporate partners, mall offices, and peer stores to drive district-wide performance.
* Meet and exceed sales goals, holding self and team accountable.
* Analyze reports and implement action plans to achieve or exceed targets.
* Partner with the team on Quarterly Planners to support strong business outcomes.
* Communicate business results and opportunities, driving sales and product knowledge.
* Set and clearly communicate sales and unit goals for Jet Set Ambassadors.
* Ensure store maintenance and audit programs align with brand standards.
* Control expenses and continuously seek cost‑saving opportunities.
* Maintain inventory integrity through bi‑annual inventories.
* Prioritize loss prevention, taking swift action on risks in partnership with LPRM.
* Optimize scheduling to ensure the right people are in the right place at the right time.
* Partner with the DVM to execute visual merchandising directives and strategies.
* Collaborate with logistics and product teams to maintain optimal assortment, size, and style integrity.
* Ensure effective use of all company communication platforms and follow‑up on required actions.
Qualifications
* Proven retail management experience in a fast‑paced environment.
* Charismatic, inspirational leadership style.
* Strong technology proficiency to drive sales and customer experience.
* Ability to thrive under pressure in a dynamic environment.
* Excellent organizational, interpersonal, and follow‑up skills with strong attention to detail.
* Proficiency in Retail Math, KPIs, and Microsoft Office.
* Fluent in English.
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