HomeServe are currently recruiting for an Apprentice Technical Support Engineer to join our Technology & Change Team in Walsall. This is an exciting opportunity to start your career in IT, gaining valuable hands-on experience while working towards a recognised qualification.
This role will be
100% office based,
providing direct support to our colleagues with their technical queries and issues.
The primary purpose of the Apprentice Technical Support Engineer is to assist users across HomeServe Membership Ltd with their IT needs, including hardware, software and access queries.
You will be supported by our experienced IT team, learning how to log, troubleshoot and resolve incidents while developing your technical knowledge.
You'll work closely with the 1st Line Internal IT team and wider technical teams, building up your skills and confidence across a variety of IT support areas.
What you'll be doing:
* Be the first point of contact for colleagues needing IT support.
* Log and track all incidents and service requests in the IT system.
* Learn how to resolve common IT issues, such as password resets, basic software installs and equipment setup.
* Provide support via phone, email, chat and in person.
* Escalate issues to more experienced team members when required.
* Contribute to knowledge base articles and user guides.
* Gain experience in supporting desktop and mobile devices.
* Develop an understanding of IT processes, security and customer service.
What we're looking for:
* A genuine interest in IT and technology.
* Strong problem-solving skills and a willingness to learn.
* Good communication skills and a helpful, customer-focused approach.
* Ability to work well in a team environment.
* GCSEs (or equivalent) in English and Maths – a keen interest in IT is more important than prior experience.
What you'll get:
* Full support and training from our IT team.
* The opportunity to gain an industry-recognised IT qualification.
* Experience across a broad range of IT support tasks.
* A clear progression path within our Technology & Change team.
This is a great chance to kickstart your career in IT within a supportive and friendly environment.