At MIB our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. Working in partnership with the Police, Insurers and Government our collective aim is to make it a thing of the past but, until that’s accomplished, we’re here to compensate victims quickly, fairly and compassionately.
Last year we helped more than 34,000 people struck by uninsured and hit-and-run drivers and paid over £400 million in compensation to support victims rebuild their lives.
About the role
The Senior Change Manager will provide high impact support to strengthen how the organisation approaches change within a strategic delivery portfolio. The role focuses on bringing structure, clarity, and discipline to change activity while building internal capability so that teams become more confident and self-sufficient over time. This position is designed to “test and learn” — establishing what works, demonstrating value quickly, and informing the structure and definition of an effective internal Change Management practice.
Key responsibilities
Establishing Structure and Rigour in Change Delivery
* Lead the introduction of practical, right‑sized change frameworks that bring consistency without overwhelming teams.
* Create efficient, repeatable tools for planning, impact assessment, and decision-making – targeted towards strategic initiative projects delivery
* Bring discipline to change governance within the overarching delivery portfolio, ensuring risks, dependencies, and issues are surfaced early and managed transparently.
* Stabilise current change initiatives by clarifying scope, roles, and expectations.
Process Mapping and Process Clarity - as the next step following high-level TOM definition
* Lead current state process mapping to uncover pain points, inefficiencies, and areas of confusion.
* Translate complex or undocumented processes into clear, accessible visuals and guidance.
* Lead and facilitate future state design sessions that help teams align on what “good” looks like.
* Lead the build of a process library and introduction of lightweight governance to keep documentation accurate and maintained.
Capability Development and Confidence Building
* Assess where teams lack change capability, confidence, or clarity — and design targeted interventions.
* Lead the delivery of hands‑on coaching, training, and practical tools that help people adopt new ways of working.
* Identify skills gaps and outline a development plan for existing change managers, in order to progress the maturity of the internal change support function
* Lead the development of playbooks, templates, and guides that MIB teams can use within a high level change framework, to support internal and external teams through transitions.
Stakeholder Engagement and Trust Building
* Work closely with leaders and teams who may be sceptical, building trust through transparency and delivery.
* Use clear and accessible communication that cuts through complexity and builds shared understanding.
* Lead and facilitate workshops and conversations, within the context of the agreed strategic delivery projects, that surface concerns and create shared ownership of solutions.
Early Wins, Measurement, and Insight
* Identify and deliver quick wins within the delivery portfolio that demonstrate the value of structured change management.
* Define clear success measures for the interim period and track progress against them.
* Provide honest, evidence based insight into what is working, what is not, and how change management capability needs to evolve.
* Outline a right‑sized and right‑skilled internal Change Management Practice, considering both the size/complexity/unique nature of the organisation and the agreed strategic roadmap delivery initiatives
Skills and Experience
* Strong experience introducing structure and discipline into delivery environments with low change maturity.
* Expertise in process mapping and process improvement methodologies.
* Proven ability to build capability in teams with varying levels of readiness.
* Skilled at simplifying complexity and creating clarity where there is ambiguity.
* Strong facilitation and relationship building skills, especially with sceptical or change fatigued stakeholders.
* Able to bring structure and clarity in ambiguous or unstructured environments without adding unnecessary complexity or bureaucracy.
* Able to understand different stakeholder perspectives and adapt approach to meet teams at their current level of readiness.
* Demonstrated ability to think in a structured, systematic way and apply strong analytical skills to identify solutions.
* Proven ability to build trust quickly and influence stakeholders at all levels, working effectively within a portfolio delivery environment.
* Able to prioritise effectively and maintain focus on outcomes and benefits, ensuring activity remains aligned to delivery objectives.
* Experience in supporting organisations undergoing cultural or operational transformation.
* Change management certification
* Background in interim or turnaround roles.
12 Month Fixed Term Contract
Salary Circa £85,000 per annum
Grade 14
35 hours per week (Monday - Friday)
IT kit supplied to you
£320 (before tax) start up allowance
Hybrid working (2 days in the office per week) from our Milton Keynes office, MK14
Other Benefits include:
* Contributory Group Stakeholder Personal pension scheme
* Life Assurance
* Employee Incentive Scheme
* Sports and Social Club
* 24/7 Employee Assistance Programme
* Free access to online tools to support mental and physical health
* Enhanced maternity, paternity and adoption leave
* 1 volunteer day each year and charity matched funding scheme
We believe in a workplace where everyone can be themselves. Through our different ideas, personalities and experiences, we redefine what is possible every day. And regardless of your colour, age, race, gender, sexual orientation or anything else you consider yourself to be, there is a place for you at MIB. A place where you can bring your best self to work every day.
So, if you think big, love a challenge and want to make a difference to people’s lives, we want to hear from you.
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