Are you detail-oriented and customer-focused? Help us power national sales success from behind the scenes at Majestic Wine Commercial!
Who are we?
Majestic is the UK’s largest specialist wine retailer, operating a network of over stores nationwide. Founded in, the company recently passed back into private ownership following the acquisition of Fortress Investment Group and has undergone an ambitious transformation and turnaround programme. The results of which are now being seen, with record market share growth, a new and improved product range, a new website and six new stores - including a pipeline for future expansion over the next five years. With no minimum purchase, the Majestic range includes over 1, different wines, spirits and beers, both online and in-store. Majestic’s key strength is over 1, WSET-trained colleagues offering knowledgeable, passionate and friendly customer service across all channels.
The Role
As Majestic Wine National Sales Support you will be responsible for processing the orders and help customers resolve sales-related issues in a timely manner as well as provide real-time support. You will also be responsible for providing support to the sales team and customers during the sales process. You will lay a key role in the operations of our on demand channel including day to day Deliverect support.
Job Specifics:
Contract Type: Permanent
Location: Watford - Our Head Office is based in Watford, our Head Office is 15- minute walk from Watford Junction station.
We are proud to offer an Agile Working Policy for Head Office colleagues; a blend of office and remote working which will include 3 days a week working at the Majestic Office
Key Responsibilities:
1. Process orders accurately and within agreed deadlines.
2. Work alongside the operations team in Hemel, the stores, CCC and supply chain.
3. Develop strong relationships with customers, delivering exceptional service over telephone/ email.
4. Effectively manage new business leads.
5. Work alongside NSMs to ensure optimum retention rates and actively grow existing account base to help achieve sales growth and increased profitability.
6. Key operational contact for on demand sales channel including Deliverect, Deliveroo and Uber Eats
7. Attend existing business meetings and events, work with the NSMs to deliver solutions to improve profitability.
8. Create monthly bespoke statements and work with the credit control team and the NSMs to manage the debts (includes reviewing credit terms if needed)
9. Be the known office based point of contact for our customer base.
10. Communicate accurately and efficiently answering all customer queries in a timely manner.
11. Use wine knowledge and market intelligence to recommend appropriate products to customers based on their buying criteria.
12. Resolve problems swiftly and professionally with effective communication between all relevant parties
Knowledge & Skills Required:
13. Good customer care skills
14. Accuracy and attention to detail
15. An ability to work under pressure and to deadlines
16. Good administrative skills
17. Quick to learn
18. Proactivity
19. Attention to details and sense of ownership
20. Great team player able to work in a pressurized and changing environment
21. Possess strong analytical, numerical skills, problem solving skills
22. Strong technical skills, especially in Excel (VBA is a plus)
23. Excellent communication skills with the ability to influence at all levels
What's in it for you:
24. A competitive salary & performance related bonus
25. Up to 20% Staff Discount
26. 29 days holiday, including public and bank holidays and we also have a Holiday Purchase Scheme
27. Life Assurance (Worth x2 times your annual salary)
28. A contributory Company Pension Plan
29. Career development opportunities - we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes!
30. Fantastic incentives that take you around the world to explore our different vineyards.
31. Free parking on site with electric charging points
32. Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e-vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line
33. Company maternity, paternity and adoption leave after 26 weeks
34. Long service rewards.
35. Company sick pay scheme