ADP have an exciting vacancy for a Service Team Manager to join our growing Service team!
Location: Our Staines office (2 Causeway Park, The Causeway, Staines-Upon-Thames, TW18 3BF ).
Hybrid working: 3 days in office and 2 days from home
This is a full time, permanent position where you will be demonstrating effective leadership of people and management of processes to ensure quality, consistency and excellence of service. You will be building and maintaining effective client relationships to ensure thorough understanding of clients in your team's portfolio, including detailed knowledge of the client's business and their requirements from ADP.
To ensure delivery of excellent service through:
Manage stakeholders, including senior management at ADP
Provide effective leadership, direction, management and oversight to circa 10 payroll specialists
Manage performance of team, using TE, appraisal, and performance/attendance
management process
affect client payrolls / service delivery
Client visits and visits to Staines office when necessary
Analyse performance reports to identify trends and areas for improvement.
Ensure service level agreements between ADP and clients are being met
Management of client contact including service reviews, calls, meetings and client visits
Manage the day-to-day activities of team members to ensure payroll deadlines are met
Sign off payrolls for live BACS transmission
Create and execute training plans for new members of staff and existing staff were
Carry out 1:1s and performance reviews in line with ADP policy; create, support and
Maintain knowledge of current ADP products and services
Payroll Knowledge (desirable but not essential)
Strong customer service skills
Strong people management and leadership skills
Process and quality improvement experience
Microsoft Office, including Excel, Word and PowerPoint
Financial and commercial awareness
Managing performance
Operations management: capacity planning, resource management, skills management,
performance measurement and management, quality management and continuous
23 days holiday (increasing to 25 after 2 years, you can also buy and sell up to 5 days each year)
~ Flexible benefits — private medical insurance, excellent pension scheme, subsidized gyms, employee discount portal, life assurance cover, annual kids pass membership and many more
~ Study support
~ Employee Assistance Program
~ Competitive salary and annual bonus
~ Company social events