New Administrator role Temporary Case Management Officer – Damp & MouldLocation: Remote (IT and phone equipment provided) Duration: Short-term assignment Employer: Leading Housing Association About the Role We are seeking a proactive and organised individual to join a fast-paced team dedicated to managing damp, mould, and disrepair cases. This is an excellent opportunity to make a real impact on residents’ living conditions while working in a supportive environment. Key Responsibilities • Case Management: Open and manage cases following reports of damp and mould issues. • Repair Coordination: Raise and track repair orders, ensuring timely completion. • Contractor Liaison: Work closely with contractors to schedule and monitor repairs. • Problem-Solving: Handle queries and resolve issues promptly in a high-pressure environment. What We’re Looking For • Strong organisational skills and ability to manage multiple tasks. • Excellent communication skills, both written and verbal. • Ability to work independently and thrive under pressure. • Previous experience in housing, repair coordination, or customer service is desirable. Benefits • Fully remote working with IT and phone provided. • Opportunity to contribute to improving housing standards. • Join a collaborative and mission-driven team. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4761892