Role
Operations Support Coordinator - Front of House. To deliver a professional service, focusing on quality, service and relationships, and be the first point of contact for all visitors to the SJP buildings. Responsible for the handling of inbound calls to SJP's national switchboard, alongside the provision of specific administrative and operational support within the Partnership Directorate.
Who We're Looking For
We are looking for an excellent communicator, a fast learner, with a passion for providing a first class service. You will be highly organised, have excellent attention to detail, with a methodical and logical approach to work.
What You'll Be Doing
* Greet all Visitors, Clients and Partners, providing a professional and welcoming service, looking after visitors until their host arrives and prior to departure
* Provide a professional switchboard service, redirecting calls as appropriate, collecting accurate messages and management of the voicemail functionality
* Facilitate corporate meeting room bookings for employees and Partners
* Ensure any facilities issues are raised in a timely manner and monitored accordingly
* Coordinate and handle the bookings of visitor parking and electric vehicle charging arrangements alongside granting access into car parks via intercom system
* Support the wider operations and Wealth Management teams with projects and administrative tasks
* Provide on the ground support for events held in our SJP buildings where applicable
* Build and maintain relationships with key stakeholders across the business to support building knowledge to assist the management team and the Partnership with day-to-day queries
* Develop an awareness of the Partnership Directorate business plan to ensure activity is aligned to delivery against our strategic priorities
* Develop and review processes and ways of working to improve efficiency and adapt to business needs
Essential Criteria
* Strong IT capability in Microsoft Office: Word, Excel & PowerPoint
* Excellent written and verbal communication skills, appropriate to all levels
* Willingness to make own decisions on prioritising workload and taking responsibility for own tasks
* Experience in a front of house position
Working Pattern
Due to the front of house nature of this role, the successful person is expected to be in location 5 days per week working either 8.30am to 4.30pm, 9am to 5pm, or 9.30am to 5.30pm on a rota basis with the wider team.
#J-18808-Ljbffr