The company are an established and leading manufacturer of transportation and product movement solutions supplied globally.
Salary – highly competitive / negotiable.
The role is Days – Monday to Friday. (7am to 4pm Mon-Thurs) & (7am to 1pm – Friday)
Main Responsibilities
Processing customer enquiries, which will involve:
* Initial customer contact via telephone, email and face to face
* Managing and understanding and interpreting customer requirements
* Producing layouts and costed solutions to satisfy these requirements using CAD programs (Training can be arranged)
* Production of quotations/tenders in a timely, clear, detailed and accurate manner
* Follow up quotations in a timely manner to secure profitable orders
* Maintain expert level of product knowledge and applications
* Provide pre-sales technical expertise and product education to new and existing customers
* Ensuring orders are processed quickly and that clear and accurate information allowing for design and manufacturing is passed to the relevant department
* Ensuring that customers are kept informed of order (contract) status and that any issues are resolved quickly
* Maintaining accurate up-to-date records of enquiries, quotations, orders and customer activity via Sage CRM
* Pursue new business opportunities
* Occasional site and customer visits
* Supporting the Contracts, Engineering and Production departments
* Building relationships with customers and potential customers to understand their requirements.
Skills and experience required
* Extensive experience of working in a technical sales engineering role within a manufacturing / production environment.
* Ability to read AutoCAD technical drawings.
* Strong communication and people management skills.
* Knowledge of Sage 200, Microsoft Office, Powerpoint and Excel.
* Calm and methodical approach.
* Good organisational skills and able to multi task.
The company offers a modern, friendly working environment, onsite parking, social company events, employee rewards portal.
The company are based in the Stourport area so is commutable from Kidderminster, Bromsgrove, Droitwich, Worcester, Birmingham, Tenbury Wells, Stourbridge, Dudley.
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