Benefits (in addition to standard):
* OTE £35,000.00
* £1000 per annum Love to shop vouchers for exceeding customer recommendations score
* 31 days paid holiday (inc bank holidays) rising by + 1 day after each 5 years worked
* Company Pension Contribution
* Annual company events
* Bespoke induction and development training
* Staff discounts for vehicle purchase and servicing
* Death in Service Benefit
* Free eye test, dental & therapy treatments
Who you are:
* Ideally have 2 years customer facing experience in a retail environment.
* Prefer to work in a team environment.
* You will be a customer centric person.
* Target driven and ambitious
* Enjoy being busy and meeting new people
* Hold a driving licence
As the Service Advisor:
* You will have a proven record of delivering excellent customer service.
* Be able to exceed customer service expectations.
* Be able to exceed product sales targets.
* Able to meet customers face to face and be the first line of contact
* You will be working with a small team. With 2 other senior service advisor and 4 technicians
Main Duties
* Prepare job cards the day before the customer appointment.
* Arrange appointments for customers.
* Customer interaction mainly face to face and via the various communication channels.
* Maintain detailed records of each service visit on the job card.
* Advise customers of any additional work required with costs.
* Be the primary point of contact between customers and the workshop.
* Exceed the monthly customer recommendations targets.
* Deliver outstanding customer experience.
* Make sure that the product sales targets are exceeded.
* Update customers of progress made at least every 4 hours.
* Prepare customer invoices ready for payment.
* Contact the customers post appointment to ensure they are happy.
* Consistently live the company's core values.
* Handle customer concerns and address complaints.
Hours:
Full Time, Monday to Friday 8:00 - 17:30
Weekend availability, working 1 in 3 Saturdays 8:30 - 12:30
Job Type: Full-time
Pay: £27,000.00-£35,000.00 per year
Benefits:
* Bereavement leave
* Company events
* Company pension
* Employee discount
* Free flu jabs
* Referral programme
Ability to commute/relocate:
* Stroud GL5 4TW: reliably commute or plan to relocate before starting work (preferred)
Education:
* GCSE or equivalent (preferred)
Experience:
* Automotive service: 1 year (preferred)
* customer service: 2 years (preferred)
Licence/Certification:
* Driving Licence (required)
Work Location: In person