Role
The purpose of the role is to work with the Head of Service and Quality, Project Manager and the Trainer to ensure smooth running of the day-to-day service and to mentor and support paid advice staff and volunteers to maintain national Citizens Advice standards. This will involve:
* Supervising advice and gateway/triage sessions and caseworkers
* Supporting the delivery of the training and development plan along with the rest of the team
* Providing mentoring and support to caseworkers, advisers and adviceline Team members (gateway/triage volunteers) as required by the Service and Quality Manager and in line with the needs of the overall service
Other Responsibilities Include
* Keeping technical knowledge current
* Providing statistical reports on outputs and outcomes
* Creating a positive working environment
* Participating in recruitment/selection activities
* Promoting the importance of research and campaigns
* Developing and maintaining effective admin systems and records
* Monitoring and evaluating activities appropriate to the role and providing regular reports and feedback
We Offer a Range Of Employee Benefits Including
* 30 days annual leave (FTE)
* Employer matched pension contribution currently at 4%
* Access to Telus, an Employee Assistance Scheme which offers help and support with mental, financial, physical, and emotional well-being
* Opportunity for hybrid working following completion of the probationary period
Please note, we will be interviewing on a rolling basis, so the expiry date may be sooner than advertised. We suggest submission of applications as soon as possible if you are interested in this role.
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