Hand Picked Hotels is a collection of 21 privately owned, luxury country houses and coastal retreats. Each property offers an individual experience with exceptional service, designed to delight guests and create magical experiences that encourage them to return. We are recruiting for a Health Club & Spa Receptionist at Wood Hall Hotel & Spa, part of Hand Picked Hotels.
Located in the heart of West Yorkshire, Wood Hall Hotel & Spa is known for elegance, service, and memorable guest experiences. If you thrive in a calm, luxurious environment and enjoy making guests feel truly cared for, we’d love to hear from you.
Responsibilities
* Welcome and engage with members and guests, delivering exceptional customer service by greeting arrivals, answering phone calls, replying to emails, and booking treatments.
* Demonstrate knowledge of the hotel, health club & spa and available treatments; provide thoughtful recommendations to create memorable experiences.
* Build and maintain team relationships and ensure clear communication between shifts.
* Check pool plant room and ensure pool and steam room operate safely and correctly.
* Contribute enthusiastically as part of the Hand Picked Team.
About You
* Be passionate about going above and beyond for members and guests; recognise opportunities to enhance the guest experience through appropriate product and facility recommendations.
* Show a high level of emotional intelligence to anticipate guest needs and deliver a Hand Picked experience.
* Take pride in appearance and uphold the standards and ambiance of our Health Club & Spa.
* Previous health club or spa reception experience is desirable but not essential; customer-facing experience and spa understanding may be considered. Training will be provided for pool plant room, first aid & pool responder.
* Have a friendly, welcoming, and genuine manner.
Benefits
* Competitive hourly rate of £14.32, plus a share of service charge.
* Part-time role with varied shifts; earliest start 6:00am and latest finish 9:30pm. 21 hours per week; weekend work on a rota basis. Hours may vary with business needs.
* Company pension with generous employer contribution.
* Life assurance, Employee Assistance Program, and Sickness Scheme Benefit.
* 28 days holiday per year including bank holidays, increasing to 33 with length of service.
* In-house and external training programs, including apprenticeships up to level 7.
* Discounted staff stays and discounts on food & drink.
* Annual loyalty awards and online retail discounts.
* Opportunity to be part of a diverse and inclusive team.
Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Administrative
Industries
* Hospitality
Referrals increase your chances of interviewing at Hand Picked Hotels. Get notified about new Receptionist jobs in Wetherby, England, United Kingdom.
#J-18808-Ljbffr