Customer Service Executive * Chelmsford * Salary: Up to £28,000 + Bonus Scheme * Hours: Full Time – No Weekends * Must drive due to location About the Opportunity A growing retailer specialising in storage solutions near Chelmsford is looking for a Customer Service Executive to join their friendly, supportive team. We’re looking for a customer-focused problem solver who thrives in a fast-paced, multi-product environment—someone who can confidently support customers across a wide range of products and has solid experience handling complaints and resolving challenging situations. What Makes This Role Stand Out * Work with a diverse product range serving both domestic and business customers * Be the voice of the brand, managing customers from enquiry through to resolution * Join a supportive, growing business where your input matters * Enjoy a great work-life balance – no weekends What We’re Looking For * Proven experience in customer service within an online retail environment * Strong experience handling customer complaints and difficult conversations is essential * Confident dealing with high volumes of complaint calls, resolving issues calmly and professionally * Comfortable handling multiple product queries with accuracy and confidence * Experience managing courier issues, damages, delays and customer expectations * Strong verbal and written communication skills ...