Job TitleServices Manager
HoursFull time 08:30 – 16:30 – Monday to Friday
Salary£29,936.51 to £35,142.86 depending on experience and successful completion of probationary period
LocationHybrid
Can be based at office at St Vedast House, Norwich, or IP City Centre Ipswich, and remote/at home where required.
Occasional travel around Norfolk and Suffolk.
Travel expenses paid
Contract TypePermanent
About Us
Equal Lives is a user-led disability rights organisation based in East Anglia. We work to the Social Model of Disability; its foundations are built on the idea that people are disabled by the barriers created within society. This includes physical barriers, attitudes, perceptions and access to information.
We offer a range of services in Norfolk and Suffolk, which aim to remove barriers to independence for Disabled people and empower people to understand their rights.
About the Role
Equal Lives offers a variety of services across Norfolk and Suffolk. These include:
•Advice and Advocacy - where Disabled people can access information and advice on a wide range of topics such as welfare rights and disability benefits, as well as receive support to understand and communicate their rights.
•Shopmobility - where Disabled people can borrow mobility equipment for free in Norwich city centre.
•Independent Living Services – provides information and advice to Disabled people in managing their care arrangements at home, including how to be a good employer of Personal Assistants (PAs). We also run a payroll service for their PAs and carers.
As Services Manager, you’ll be responsible for working with the Seniors, Team Leaders and Managers on the day-to-day running of the services, ensuring we’re compliant, efficient, effective, and working to the aims and objectives outlined in our strategy.
Key Responsibilities and Tasks
•Ensure smooth day-to-day running of charity operations.
•Work with the Business Manager to ensure compliance with policies and business requirements.
•Work with the Fundraising Team and Quality Assurance Officer to ensure appropriate data is collected and reporting is completed to a high standard.
•Line manage a team of Seniors, Team Leaders and Managers who are experts in their respective fields, providing them with ongoing support and development opportunities.
•Encourage innovation and continuous improvement across service areas.
•Foster a collaborative and accountable management culture across different service areas.
•Support Seniors, Team Leaders and Managers in setting and monitoring service delivery plans, KPIs, and outcomes.
•Attending various stakeholder meetings to represent Equal Lives and service users, contract management and commissioner relationships.
•Attending internal meetings with leadership team.
How to apply:
Please click Fast Apply to view full details, download the job description and apply.
Closing date: 26th September 2025
Interview date: 9th October 2025