Essential Skills
* Minimum 1 year’s office experience
* Excellent communication skills (Written & Verbal)
* Ability to prioritise workload and work in an organised manner
* Attention to detail and a high level of accuracy in daily tasks
* Polite and professional telephone manner, with a positive, ‘can do’ approach
* Confident communicator, comfortable speaking with clients over the phone
* Good computer skills, including Word, Excel, PowerPoint, and Outlook
* Experience handling sensitive information and maintaining confidentiality
* Strong team player with the ability and confidence to work independently when required
Desirable Skills
* Previous Print and/or Merchandise experience | POS campaign experience
* Sales experience, particularly in developing existing (warm) client accounts
* Confidence to proactively engage clients in commercial discussions
Role Overview
We are working with a boutique product merchandising company with an extensive client portfolio, and they are looking to add to the team by recruiting an Account Support Executive for their Brentwood office.
This is a varied and exciting role for a motivated and organised individual who can manage their own workload and adapt to a fast-paced environment. Working closely with the Account Director, you will manage existing accounts to ensure all print and merchandise projects are accurately quoted and delivered on time and within Service Level Agreements (SLAs).
You will be involved in creating quotations, processing orders, managing production timelines, and handling account administration. You will have the opportunity to build deeper relationships with clients by identifying new opportunities and supporting the commercial growth of key accounts.
The role requires someone who takes pride in delivering exceptional service while being confident enough to have commercial conversations with clients that help strengthen the partnership and uncover additional opportunities.
Benefits & Company Insights
* Flexi-Friday
* “Eat Free” Friday (on the boss!) | Free Beers & Prosecco (Friday’s)
* Birthday Day-Off
* Company Pension
* Modern luxury office (inc Free Teas & Coffees)
* Events (Awards Ceremonies/Xmas parties