Job Description – Apprentice Data Technician The Opportunity Our client is recruiting for an Apprentice Data Technician to join their team in Leicester LE4. The Level 3 Data Technician apprenticeship programme that we are offering, will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational. The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way! The Position Job Title: Apprentice Data Technician Apprenticeship Course: Level 3 Data Technician Apprenticeship Duration: 13 months Assessment Location: Leicester LE4 5JU Working Hours: Monday to Friday 9am – 5:30pm Salary: £15,000 Job Description: Admin We are looking for a highly organized and detail-oriented Administrative Assistant to join our telecoms team. The successful candidate will be primarily responsible for creating, checking, and sending order forms for telecom services and products, ensuring that all information is accurate before submission. This role is vital to maintaining smooth operations and excellent customer service. Order Form Management Create and prepare order forms for telecoms services and products (VoIP, broadband, mobile, hosted PBX, SIP, etc.). Carefully review all details for accuracy, including customer information, service plans, and pricing. Send order forms to customers, suppliers, or partners within agreed timeframes. Track order form progress and follow up as required to ensure timely completion. Data Accuracy & Compliance Double-check all documentation to ensure compliance with company processes and telecom regulations. Maintain detailed and organized records of all order forms and related correspondence. Identify and resolve discrepancies or missing information before submission. Customer & Supplier Liaison Communicate with customers to confirm order details and requirements. Work with suppliers and internal teams to ensure smooth order processing and service activation. Provide updates to customers regarding the status of their orders. General Administrative Support Assist with invoicing and processing of purchase orders related to completed order forms. Update CRM and internal systems with order details and progress notes. Support the wider team with administrative tasks as required. Billing & Finance Update and manage Direct Debits for customer accounts. Add new customers to the billing portal and ensure records are accurate. Take customer payments and log them in the system. Support the finance team by reconciling order form charges with invoices. Eligibility Criteria Individuals must have a valid and eligible residency status to apply for this role. About ITP We help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we’re plugging the UK’s digital skills gap to provide a workforce for the future. If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage. The ITP are working on behalf of a third party to advertise their vacancy. By submitting your CV, you agree to be contacted by The ITP and your information to be passed on to a third party. Safeguarding and Values Commitment The ITP is committed to safeguarding and promoting the welfare of learners and expects all staff and volunteers to share this commitment. Successful appointment to this role will require satisfactory completion of recruitment checks. At the ITP, we are fully committed to safeguarding and promoting the welfare of all learners and creating a safe, inclusive, and respectful workplace. We expect every team member to: Uphold and champion our values, code of conduct, and safeguarding principles. Take personal responsibility for understanding and adhering to all safeguarding procedures and policies. Promote a culture of safety and wellbeing through a proactive “do no harm” approach. Recognise and act on their responsibility in supporting, strengthening, and enforcing safeguarding practices across all areas of work. Understand and meet any role-specific safeguarding duties — including, in this position, actively identifying and reporting concerns, engaging in relevant training, and modelling safe and inclusive behaviours in all apprentice interactions. At the ITP, our company culture is important to us, and all employees and consultants are expected to operate in line with our values: · We change lives - We strive to make a difference for our apprentices, clients, members, ourselves, and our team on a daily basis. We push for diversity and inclusion in our industry by challenging perceptions. We embrace individuality. We believe that everyone is equally important. · We are genuine and honest - We breed trust amongst clients, apprentices, members, and the team. We take responsibility for our words, actions, and results. We are human. We encourage one another through honesty and transparency. · We are innovative and unique - We are empowered by innovation. We strive to make the impossible, possible. We are proud to be the only organisation of our kind, of who we are and how we got here. · We are Personable - We remind ourselves what it’s like to be in others shoes. We have authentic conversations; we are real and so are our relationships. · We are stronger united - We share our knowledge and experiences. We celebrate one another on our achievements. We value and encourage one another because we win or lose as a team.