Main area Portering Team Leader Grade NHS AfC: Band 4 Contract Permanent Hours
* Full time
* Part time
* Flexible working
37.5 hours per week (Full Time or Part Time / Flexible working hours may be considered.) Job ref 180-F-CVA750
Employer Cambridge University Hospitals NHS Foundation Trust Employer type NHS Site Addenbrookes Hospital-Division Corporate Town Cambridge Salary £28,392 - £31,157 per annum pro rata Salary period Yearly Closing 04/05/2026 23:59
Job overview
The Portering Team Leader will assist the Portering supervisor in the effective day to day labour management of their shift.
Qualifications & Experience
This post is subject to conditional requirements that the appointee must be fully experienced as a Rotary Shift Porter (C & R). In addition, the following training must have been completed:
Key Duties and Responsibilities
* Portable Gas Cylinder Safety (BOC)
* Control and Restraint
* Breakaway
* Computer Database Operation
* Customer Service Skills
* Diversity within Customer Service Excellence
* Electric Vehicle Driving
* Experience in working in an Emergency Department service.
* Act as Team Leader by assuring that the workload is prioritized on their shift.
Main duties of the job
Make day to day judgments on Portering requests, based on own knowledge & experience of the ED service and communicate these decisions clearly.
Ensuring that enough Porters are available on each shift to provide an efficient service during periods of annual leave, sickness or training, whilst ensuring unnecessary overtime is kept to a minimum.
Ensure all staff adhere to the clocking in procedure. Ensure that annual leave booking procedure is adhered to on their shift.
Ensure staff on their shift follows the sickness reporting procedure. Ensure that sickness forms are completed and passed to the Portering Supervisor. Meet with staff to discuss capability issues at an informal level and advise the Portering supervisors of all first level formal Capability issues.
Liaise with all departmental managers and clinical ED managers on day-to-day Portering issues and the necessary delegated action.
Carry out daily stock take of medical gas cylinders and other department related issues.
Ensure that discipline is maintained on their shift at all times. Inform the Portering supervisor or Shift Facilities Manager of issues requiring disciplinary investigations.
Work with the Portering supervisor to bring in service improvements.
Book training refresher courses ensuring all staff complete their full induction and ongoing training requirements.
Working for our organisation
Our Trust
Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.
CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.
Detailed job description and main responsibilities
Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.
As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.
Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:
* applied for a Graduate visa
* or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
This vacancy will close at midnight on 4th May 2026
Interviews are due to be held on 18th May 2026
Benefits to you
At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.
On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.
CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.
Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.
We welcome applications from the Armed Forces.
Person specification
Qualifications
* Level 3 qualification (or equivalent experience), such as: NVQ Level 3 / Diploma in relevant field (e.g. Healthcare Support, Facilities, Security, Customer Service) or demonstrable equivalent experience in a supervisory role
* Supervisory / Team Leader training or experience
* Evidence of leading teams, managing rotas, or coordinating staff
* IT competency
* Basic proficiency in systems such as rostering systems, email, and Microsoft Office
* Level 3–4 qualification in Leadership/Management, such as: ILM Level 3 or 4 NVQ Diploma in Leadership and Management
* Relevant vocational qualification in area of work: Healthcare Support Services; Facilities Management; Security Management
* Health & Safety qualifications
* Training qualifications: Train the Trainer / Assessor qualification (A1 or equivalent)
* Specialist training (role dependent): For Security: Conflict Resolution and PMVA For Portering: Advanced Manual Handling / Bariatric handling
* COSSH or equivalent
Experience
* Demonstrable experience of working within a relevant operational environment (e.g. Portering, Security, Facilities, Healthcare Support)
* Proven experience of supervising or leading a team, including allocating work, supporting staff, and overseeing day-to-day operations
* Experience of working in a fast-paced, high-pressure environment, with the ability to prioritise workload and respond to changing demands
* Experience of dealing with incidents, escalations, or challenging situations in a professional manner
* Experience of maintaining accurate records and using IT systems (e.g. rostering systems, incident reporting, or task management systems)
* Experience of working within established policies, procedures, and health and safety requirements
* Demonstrable experience of effective communication with a range of stakeholders, including staff, patients, and other departments
* Experience of supporting staff wellbeing, attendance management, or informal performance management processes
* Previous experience in a formal Team Leader or acting/supervisory role within a similar healthcare or operational environment
* Experience of supporting recruitment processes, including interviews and onboarding of new staff
* Experience of managing staff performance, including appraisals, return-to-work meetings, and informal absence management
* Experience of contributing to service improvement initiatives or implementing changes within a team
* Experience of monitoring and reporting on KPIs or service performance (e.g. response times, workload data)
* Experience of using specialist systems relevant to the service (e.g. rostering systems, task management systems such as CARPS, or incident reporting systems)
* Experience of delivering training, inductions, or mentoring staff
* Experience of working collaboratively with multiple departments and stakeholders across an organisation
* Experience of participating in audits, compliance checks, or governance processes
* NHS Experience
Knowledge
* Good understanding of operational service delivery within a healthcare or similar environment (e.g. Portering, Security, Facilities)
* Knowledge of health and safety requirements, including risk assessments and safe systems of work
* Understanding of infection prevention and control (IPC) principles
* Awareness of safeguarding, confidentiality, and data protection requirements (e.g. patient information handling)
* Knowledge of incident reporting processes and escalation procedures (e.g. Datix or equivalent)
* Understanding of workforce processes such as rostering, attendance management, and basic HR procedures
* Awareness of equality, diversity, and inclusion principles in the workplace
* Understanding of the importance of patient experience and customer service standards
* Knowledge of NHS systems, policies, and governance frameworks
* Understanding of performance monitoring and KPI management (e.g. service response times, workload data)
* Awareness of Emergency Preparedness, Resilience and Response (EPRR) principles and major incident processes
* Knowledge of relevant legislation and guidance (e.g. Health and Safety at Work Act, manual handling regulations)
* Understanding of security procedures (if applicable), including access control, conflict management, and incident response
* Awareness of service‑specific systems (e.g. CARPS, MAPS, CCTV systems, access control systems)
* Knowledge of audit processes and compliance requirements within a healthcare setting
Skills
* Strong communication skills, both verbal and written, with the ability to engage effectively with staff, patients, and stakeholders
* Ability to lead, motivate, and support a team in a busy operational environment
* Good organisational and time management skills, with the ability to prioritise workload and respond to changing demands
* Ability to make decisions and take appropriate action, including during incidents or escalations
* Problem‑solving skills, with the ability to assess situations and implement practical solutions
* Ability to remain calm and professional under pressure
* Competent IT skills, including use of email, rostering systems, and basic Microsoft Office applications
* Ability to follow policies and procedures and ensure team compliance
* Interpersonal skills, including the ability to manage conflict and support staff wellbeing
* Attention to detail, particularly in relation to record keeping, reporting, and compliance
* Ability to contribute to service improvement and change management initiatives
* Negotiation and influencing skills when working across departments
Additional Requirements
* The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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