Are you passionate about delivering exceptional customer service and enjoy working in a fast-paced, collaborative environment? We have partnered with a leading Drinks business that is looking for a proactive and detail-oriented Customer Services Administrator to join their dynamic team. On offer: * Salary will be circa £30 000 Bonus * 25 leave days 8 bank holidays * Hybrid remote working (3 days in the office) * Be part of a passionate, close-knit team in a thriving, respected business. Key Responsibilities Include: * Respond promptly to customer enquiries and resolve issues efficiently * Process a variety of orders with accuracy and attention to detail * Support the sales and logistics teams in delivering a seamless customer experience * Maintain and update customer records and CRM systems * Proactively build strong relationships with customers and internal teams * Keep informed on our wine portfolio to provide excellent product support * Ensure compliance with industry regulations and internal standards What You’ll Bring: * Proven experience in a Customer Service or Admin role, ideally within the food, beverage, or wine industry * Proficiency in Microsoft Office and CRM software * Excellent written and verbal communication skills * Strong organisation, multitasking, and time management abilities * A team player mindset with a customer-first attitude * Accuracy and a sharp eye for detail