Customer Service Representative
📍 Location: Northampton (rural location)
📅 Job Type: Permanent (Monday - Friday)
🕒 Hours: 8am - 2pm OR 12pm - 6pm
💰 Salary: 25,000 per annum (£16.03 per hour)
💼 Start date: ASAP
🚀 Intro
Our client in the Logistics sector is recruiting for a Customer Service Representative to join their team. Established in 2018, they look after the movement of vehicles for a range of customers. This is a great opportunity for anyone looking for their next role with more of a work life balance. Whilst customer service experience is desirable, it is not essential and applications from all backgrounds will be considered.
🧩 The Role
We're looking for a Customer Service representative to oversee and manage the customer experience to ensure that the business continues to provide the best for it's customers.
Our customer service team are sometimes the only impression that an end user has of a vehicle provider and that positive representation is a key element of our service provision.
No two days are the same and the successful candidate will need to be comfortable working in a fast-paced environment whilst working closely with other departments to ensure we deliver our customer promises.
🎯 Key Responsibilities
Managing customer relationships
Responding to all telephone and email queries
Working closely with internal departments
Liaising with internal and external stakeholders
Informing customers of issues or delays
Inputting and ensuring accuracy on customers' orders
Problem solving whilst working to meet deadlines
Handling information and sensitive data🔍 What We're Looking For
A good multitasker that shows attention to detail and the ability to retain information
Excellent communication skills and ability to respond to all queries in a timely manner via phone and email
The ability to engage with multiple departments and stakeholders in a confident and controlled manner
Proven track record of being a 'customer champion' and providing an excellent service from start to finish
Due to the rural location it is ESSENTIAL that the successful candidate has a driving licence🌟 Nice to Have
Experience within the automotive sector particularly from a car rental background is desirable but not essential
A pleasant telephone manner and strong attention to detail will be essential in the position
A good level of competence in Microsoft Office products (particularly Excel) is also required💙 Why You'll Love Working Here
Company Pension
Flexible schedule
Work life balance
On site parking
Peaceful setting
Sick Pay
Dog friendly office
And more…
🔐 Equal Opportunity Statement
We're committed to creating a diverse and inclusive workplace. Officed Angels is an equal opportunity employer. We encourage candidates of all backgrounds, identities, and abilities to apply.
Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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