Overview
Role: Repair Improvement Manager. Department: JLR. Contract: Full Time/Permanent. Salary: up to £45,000. Location: Oldbury. Drive innovation. Lead transformation. Deliver excellence. We’re seeking a dynamic and technically skilled Repair Improvement Manager to spearhead repair improvement initiatives for Jaguar Land Rover vehicles across The AA’s roadside operations. This is a high-impact role at the intersection of engineering, operations, and customer service—perfect for someone who thrives on solving complex technical challenges and leading teams to success.
Responsibilities
* Lead and manage the JLR Technical Helpdesk to ensure consistent delivery
* Analyse non-repair trends and work with JLR TLE to unlock missed roadside repair opportunities
* Identify and implement diagnostic and repair solutions for JLR roadside incidents
* Ensure contractual KPIs related to repair rates are consistently met
* Forecast the impact of emerging vehicle technologies on roadside repairability
* Deliver regular technical analysis and commentary to JLR TLE, CPM, and AA leadership
* Develop and distribute technical information to enhance repair capabilities across dedicated technicians and patrol teams
* Act as Line Manager for the JLR THD team
Qualifications
* Deep knowledge of roadside services and vehicle manufacturer processes
* Proven technical experience in the automotive industry
* Strong understanding of roadside repair methodology
* Business-to-business account management exposure
* Demonstrated leadership and team management experience
* Analytical mindset with the ability to interpret data and identify trends
* Technical qualifications or hands-on experience in a technical field preferred
* Experience in dedicated services environments
Personal Attributes
* Exceptional communication and interpersonal skills
* High attention to detail and accuracy
* Strong influencing and stakeholder engagement abilities
* Excellent planning, prioritisation, and problem-solving skills
* Self-starter with a collaborative spirit
Why Join Us
This is your opportunity to play a pivotal role in shaping the future of roadside repair for one of the world’s most prestigious automotive brands. You’ll be part of a forward-thinking team, driving innovation and delivering tangible results that improve customer outcomes and operational performance.
Apply today!
Job details
* Seniority level: Not Applicable
* Employment type: Contract
* Job function: Management and Manufacturing
* Industries: Motor Vehicle Manufacturing, Financial Services, and Insurance
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