SF have partnered with an organisation in CV6 who are looking for a Client Relationship Manager/Service Excellence Team leader to join the team. Salary: up to £35,000 Working pattern: full time Monday to Friday Responsibilities will include: Leadership - Lead and manage a team responsible for meter repatriation, MAP communication, and scheduling returns. - Own the full lifecycle of meter asset returns, from return inbound to final return to MAPs. - Implement robust processes to ensure timely returns within 30-day UKMF guidelines. MAP Relationship Management - Act as the primary point of contact for Meter Asset Providers (MAPs). - Resolve disputes and discrepancies relating to asset condition, location, or timeliness. - Maintain an updated contact matrix for MAPs and ensure smooth information exchange. Client Relationship Management - Act as the primary point of contact for clients. - Resolve disputes and discrepancies relating to asset condition, location, or timeliness. - Maintain updated service contracts in line with process and client requirements and ensure smooth information exchange. - Produce internal and external reports to monitor performance KPI's. Regulatory Compliance & Reporting - Ensure all activities comply with the UK Metering regulations and contractual SLAs. - Provide accurate, timely reports on asset movements, exceptions, and compliance metrics. - Collaborate wi...