Company Description A surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city, delivering impeccable service and sophisticated style. Job Description To ensure the smooth conduct of the shift through customer-focused service delivery and effective staff supervision. To assist management in running the outlet ensuring maximum guest satisfaction and adherence to consistent standards, through proper planning and organization of F&B operation and administration. KEY ROLES & RESPONSIBILITIES · Supervise and oversee the operation/section to maintain LQA service standards. · To ensure that guests receive the attention and service they require. · Provides hands-on support and assistance to colleagues to ensure highest levels of service and courtesy are provided to guests. · Assists management to maintain departmental Standard Operating Procedures and ensures that all colleagues have a working knowledge and follow the SOPs at all times. · Ensures that an effective link is maintained between kitchen and service areas. · Ensures that all colleagues adhere to all food hygiene regulations (HACCP) and procedures, follow up on weekly/monthly hygiene inspections are carried out in a timely manner. · Actively promotes the use of up selling techniques within the outlet to exceed guest expectations and increase revenue. · In absence of a Manager or Assistant Manager takes responsibility of operational issues. · Monitor quality of food and beverage products in every order. · Use a hands-on approach to train and develop employees, demonstrate team building, and lead by example. · Conducts Equipment and Beverage inventories and ensures no variances in beverage inventories. · Updating and presenting daily outlet specific financial reports · Check on employees’ discipline, grooming standards and punctuality · Check on guests’ satisfaction levels and properly handle feedback and follow-up · Perform opening and closing duties as assigned. · Assist the Assistant Manager in conducting daily shift briefings/communications to update and disseminate relevant information to restaurant employees · Assist in employees’ development, counselling and resolving staff conflict. · Report any complaints, incidents or any other irregularities to Management. · Ensure that operating equipment is maintained and service and storage areas are kept safe and clean. · Help minimize waste, minimize breakages and mishandling of supplies and equipment’s. · Practices Sustainability guidelines in the outlet as directed by the management. · Carry out light cleaning and maintenance of the pantry area. · Monitor quality of food and beverage products in every order. · Perform trainer tasks and conduct training for all staff as assigned by Restaurant Manager / Assistant Manager, driving Trainings/ INES. · To motivate, coach and project a positive attitude at all times. · Help manage employee’s performance appraisals and performance logs. · Able to account and handle cash effectively, efficiently, with integrity and follow established and proper accounting procedures. · Carry out any other duties as and when assigned by the Management of the Hotel. · Assist other Food & Beverage Outlets in their operations within peak times when needed. · Assist the Assistant Manager/Restaurant Manager to initiate ideas/projects for revenue maximization. · Understand the Goals/Targets set by the Management for the Outlet and work towards achieving it. Qualifications PERSONAL ATTRIBUTES · Excellent reading, writing and oral proficiency in English · Strong communication skills; the ability to multitask; proven management/supervisory experience; extensive wine and cuisine knowledge; computer proficiency. · Courteous and helpful to colleagues and guests · Experienced in all aspects of restaurants service · Must be well-presented and professionally groomed at all times · Excellent leader and trainer with solid motivational and teamwork skills · Attention to detail and strong interpersonal skills to deal with diverse staff and team from other outlets/departments · Able to perform all the tasks accurately and efficiently QUALIFICATIONS · Hotel Restaurant Management graduate EXPERIENCE · Minimum 2 - 3 years Hotel experience with at least 1 year in a 5 star luxury operation environment · Knowledgeable in food and beverage service standards and up-selling skills · High awareness on maintaining 5-star standards · Knowledgeable on Micros and Opera system and Cashiering process Additional Information Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates