We’re excited to share a fantastic opportunity for someone to join us as a Tenancy Management Coordinator. Permanent | 37 hours per week | Monday–Friday Agile/Flexible working considered Role and responsibilities As a Tenancy Management Coordinator, you’ll play a key role in supporting our Housing Team to deliver an outstanding service to customers and help build communities people are proud to live in. You’ll provide vital administrative support, triage incoming tenant queries, and take the time to understand each tenant’s needs and circumstances. By resolving straightforward queries and offering clear, empathetic guidance, you’ll help reduce demand on Housing Officers and ensure tenants receive timely and helpful support. When queries need to be escalated, you’ll hand them over to the right team with accurate information to help achieve fast, effective resolutions. You’ll keep thorough records, communicate professionally and promptly, and build a strong working understanding of housing management while contributing to our vision of Housing Made Simple. What we're looking for: Excellent written and verbal communication skills, with the ability to deliver sometimes complex messages in a simple, engaging way Strong ability to prioritise queries and tasks based on risk, managing changing priorities within the team Confident decision‑making skills, including the ability to draw out key facts and communicate them clearly to tenants Educated to GCSE level (or equivalent), or qualified by experience in a similar role Please see the attached Tenancy Management Coordinator - The Part I Play Statement, for responsibilities and requirements details. Please click here to see full benefits package details. To apply please click "apply online" below. You will be asked to attach your CV and provide a supporting statement, outlining why you’re the right person for the job. If you are successfully shortlisted, you will be contacted within 14 days of the application close date via email. Please make sure to check your email and spam folders regularly for email correspondence. Closing Date: 30th March 2026 (Midnight) About Us Victory Homes is part of Bromford Flagship. By joining us, you become part of a leading housing provider delivering community-focused services across the east, central and south west of England. We have a local approach, all backed by the scale and ambition of the Bromford Flagship. Apply now to help create communities where people can put down roots, feel secure, and thrive.