Behind every great customer experience sits a Contact Centre that's constantly evolving. This role is about being the calm, confident force that brings structure to that change, shaping plans, aligning people and making sure improvements land smoothly and stick.
As Contact Centre Project Manager, you'll be at the heart of transformation, helping a busy operation move forward with clarity, pace and purpose.
You'll take ownership of delivery the Contact Centre Annual Plan, translating strategic ambition into well-governed, well-run projects that genuinely improve how things work. This is a hands-on role where you'll coordinate new initiatives, lead cross-functional project teams, and work closely with technology partners, IT colleagues and operational leaders to ensure change is delivered in a way that feels joined-up and sustainable.
You'll be managing projects from end to end, from initial scoping and planning, through delivery, implementation and post go live. Along the way, you'll bring structure through clear governance, thoughtful risk management and regular, meaningful communication. You'll also play a central role in shaping and maintaining the Contact Centre technology roadmap, supporting supplier relationships, licenses and contracts.
You'll thrive in this role if you enjoy bringing people together around a shared goal and are confident navigating multiple priorities at once. You'll bring experience from a Contact Centre or similar fast-paced environment, with experience managing projects and change across different teams and stakeholders. Your knowledge of project management methodologies and ability to communicate effectively across all levels will set you apart in this role.
Ready for a new challenge?
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