Debt Call Centre - Telephone and Digital Debt Adviser
Full time - 37.5 hrs weekdays as well as evenings and Saturday morning shifts
Contract term: Permanent
Main base: Lincoln
Benefits
* Annual leave: 33 days paid holiday per year including bank holidays
* Sick pay: Contractual
* Training: Free comprehensive training provided to gain full competency in the role
We’re Disability Confident
Citizens Advice Lincoln & Lindsey is Disability Confident Committed. We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application.
Role Responsibilities
We are looking for a well organised trainee or fully competent Debt Caseworker to join our new national call centre. The successful candidate will undertake relevant training to provide an in-depth casework service to clients, working on telephone and digital services. This will include full support and development offered.
The successful candidate will need a good working knowledge of money and debt advice, or transferable skills to meet the Financial Conduct Authority, Money Advice and Pensions Service and other standards and achieve high quality outcomes. Must have the ability to prioritise cases, manage a full caseload efficiently as well as the ability to work as part of a team. Ideally, a background working with clients in a financial setting would be an advantage. However, if you feel you have the potential and transferable skills please apply. the Successful candidate will have the opportunity to work a hybrid model, including up to two days of remote work per week, after successfully completing their initial six-month probationary period.
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