Responsibilities
* Manage inbound customer enquiries via phone and email, providing clear and professional support
* Process customer orders accurately and efficiently
* Issue payment requests and follow up where required
* Prepare, pack, and dispatch customer orders and returns
* Coordinate servicing and repair activity, ensuring items are logged, tracked, and completed within agreed timescales
* Carry out minor adjustments or basic checks on products where required
* Handle returns, exchanges, and warranty queries in line with company procedures
* Maintain accurate records of orders, repairs, and customer interactions
* Keep CRM and order management systems fully up to date
* Liaise with internal teams to ensure smooth order fulfilment and service turnaround
The role suits someone who is organised, detail-focused, and comfortable combining customer communication with hands‑on, practical tasks when required. To be successful as a Customer Support Coordinator, you will ideally have:
Qualifications
* Previous experience in a customer support or customer service role (phone/email-based)
* Strong attention to detail and administrative accuracy
* Experience processing orders and updating CRM or order management systems
* A practical mindset and confidence handling products or small components
* Clear, professional communication skills
* Ability to manage multiple tasks and prioritise effectively
Personal Attributes
* Organised, reliable, and proactive
* Calm, professional, and solutions-focused
* Comfortable working independently and as part of a small team
* Takes ownership of tasks and follows them through to completion
This Customer Support Coordinator role is ideal for someone who enjoys a varied office-based role with responsibility and attention to detail.
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