Job Description
We’re Growing – Join Us as Operations Director in London
As our business continues to grow and evolve, we’re now seeking a forward-thinking Operations Director to driver our London division forward.
As Operations Director, you will lead the operational success of our London region, working closely with senior stakeholders and the wider leadership team to shape strategy, drive continuous improvement, and deliver outstanding service.
This is a high-impact leadership role for someone who excels in strategic decision-making, operational delivery, and people leadership—playing a key role in driving business performance, enhancing service quality, and fostering a high-performing, inclusive culture.
As Operations Director you will:
* Lead regular strategic reviews with senior stakeholders through monthly and quarterly meetings.
* Monitor and evaluate KPIs and quality assurance metrics across all contracts, identifying trends and opportunities for improvement.
* Conduct site visits to ensure compliance, service quality, and alignment with company standards.
* Oversee financial performance, ensuring profitability across the portfolio and identifying opportunities to improve margins.
* Collaborate with operational leaders to address client feedback, ensuring swift and effective resolution.
* Drive operational efficiencies and scalable processes to support continued growth.
As Operations Director you will have:
* Proven leadership experience at senior management or director level within the facilities management (FM) sector.
* A history of managing business portfolios valued at £0M+ with demonstrated financial growth.
* Experience in acquisitions and integrations, ensuring smooth operational alignment during transitions.
* Strong people leadership skills, with a focus on coaching, mentoring, and building high-performing teams.
* Demonstrated ability to drive business improvement through operational and strategic initiatives.
* Excellent stakeholder management and communication skills, both internally and externally.
* Commercially savvy, with a data-driven approach to identifying challenges and driving solutions.
* A structured, practical problem-solver focused on sustainable, long-term success.
What we offer you
We believe in rewarding talent and creating a workplace where everyone feels valued. Here’s what you’ll get:
* Employee Ownership – You are part of our success!
* 33 days holiday (including bank holidays)
* Company sick pay
* Maternity and paternity leave support
* 24/7 GP access, plus mental health, wellness, financial, and legal support
* Two paid volunteering days per year – Give back to a cause that matters to you
* Exclusive perks and discounts – More than 250 deals available
* Ongoing training and development – From apprenticeships to leadership programs
* Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
* Recognition and rewards – Celebrating our shining stars all year round
Our Commitment to Inclusion
We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.
Reasonable adjustments
Please let us know if there are any adjustments, we can make to support you during our recruitment process. We’re happy to help…
Please note: Security clearance (DBS) is required for this role