Our Client based in Shipley BD17 is looking for Customer Service Supervisor to join their team on temporary to permanent basis. Working hours : 8.30am-5.00pmMonday to Thursday 8.30am-4.00pm Friday Please note that you will be required to work every other Saturday 9.00am -1.00pm Pay rate £14.20 -£15.86 phr based on experience Main Responsibilities: -Lead and inspire a high-performing customer service team, nurturing a culture of excellence and accountability. -Cultivate leadership within the team by setting high standards and creating pathways for professional development. -Handle escalated customer concerns with professionalism and efficiency, ensuring prompt resolution. -Establish and advocate a customer-centre ethos across the organisation, emphasising empathy, professionalism, and consistency in delivering an exceptional customer experience. -Assist customers with general enquiries, problems and queries as appropriate -Processing of sales orders -Investigate and resolve customer complaints and resolve complaints quickly and patiently -Overseeing clients reviews Ideal candidate: Excellent leadership and team management skills, with the ability to inspire and drive high performance. Experience managing key accounts and delivering exceptional customer service to high-value clients. Excellent phone etiquette and strong verbal, written, and interpersonal communication skills. Excep...