Systems Administrator – CTI Digital
Application Deadline: 24 November 2025
Department: Hosting
Location: Manchester
Compensation: £35,000 - £40,000 / year
About CTI
Join 150+ strategists and specialists who refuse to settle, creating bold digital experiences for ambitious brands since 2004. We're a full-service digital agency delivering strategic consultancy, web development, and digital marketing to drive demand online. Using over two decades of industry experience, we provide next‑gen solutions as part of lasting partnerships with hundreds of clients from Chester Zoo and Zip World to Balfour Beatty and Mind.
* We break new ground. You’ll work on innovative projects using the latest technologies before they hit the mainstream. We celebrate calculated risks and learn fast from every experiment.
* We get stuck in together. Genuine collaboration across all departments. Your ideas matter regardless of your role or tenure.
* We stay curious. Continuous learning is essential. You’ll have dedicated time and budget for development, working alongside industry experts who are genuinely invested in your success.
* We own it. Full accountability and autonomy over your work means you build client relationships, see real‑world impact, and are recognized when you go the extra mile.
You’ll join our Hosting & Infrastructure function, a vital part of CTI that works across our Nublue hosting platforms and CTI’s internal systems. We support a mix of cloud‑native environments, managed infrastructure, and continuous improvement projects. The team operates with a strong focus on uptime, performance, and automation, maintaining close links with client support, delivery teams, and the wider tech group.
What you’ll be doing
As a Systems Administrator at CTI, you’ll be a vital contributor to the infrastructure that powers our client‑facing platforms and internal systems. This is a hands‑on position where you will rapidly build your expertise by supporting our cloud environments and responding to live service issues. You will be expected to roll up your sleeves, learn quickly, and contribute to a robust 24/7 service.
* Service & Incident Response: Respond to technical incidents, system alerts, and client‑reported escalations, ensuring minimal downtime.
* Platform Maintenance: Day‑to‑day management and optimisation of client cloud infrastructure, primarily on Azure.
* System Administration: Manage web hosting environments, including Linux servers and Plesk, ensuring stability, security, and optimal performance.
* Infrastructure Support: Support platform security, manage backup processes, and maintain access controls across various client and internal systems.
* Documentation & Knowledge Sharing: Create and maintain clear platform documentation, runbooks, and handover notes to drive team knowledge and process consistency.
* Collaboration: Work with senior engineers on continuous improvement tasks, learning how to monitor system performance and contribute to automation efforts.
* Availability: Participate in an out‑of‑hours 24/7 rota (on call) to provide consistent coverage and quick resolution for critical issues.
What experience you need to be successful
To thrive as a Systems Administrator at CTI, you’ll need a genuine passion for technology and a foundation in system administration, coupled with a hunger to learn and solve problems. This is an ideal role for someone just starting out who has formal training or an established interest in IT infrastructure and is ready to execute bravely.
* Foundational Knowledge: Experience or qualification (apprenticeship, degree, or entry‑level certifications such as CompTIA A⁺/Network⁺, Azure Fundamentals) in IT, Infrastructure, or Hosting Support is highly desirable.
* Operating Systems: Solid working knowledge of Linux; understanding of command line, SSH, and file systems.
* Web Hosting Essentials: Familiarity with DNS, SSL, web servers (Apache/Nginx), and networking fundamentals.
* Cloud Awareness: Some exposure to or keen interest in Azure and other cloud platforms.
* Troubleshooting: Logically approach problems, research solutions, and communicate technical issues clearly to technical and non‑technical colleagues.
* Proactive Mindset: Highly organised, accountable, and proactive in seeking tasks and learning opportunities.
We’re challenging the “Gender Confidence Gap,” which suggests that individuals will only apply for a job if they meet 100 % of the criteria. Some of our best hires didn’t check every box in the role description, so if you were about to rule yourself out, we still encourage you to apply! Learn more about our commitment to equality, diversity, and inclusion on our careers site.
What’s in it for you?
* 28 days annual leave, in addition to bank holidays
* Hybrid‑working – we’re in the office twice a week
* Workplace nursery scheme
* Health cash plan
* Cycle‑to‑work scheme
* Flexible working hours
* Employee well‑being and mental health programme
* Relaxed working environments – office dogs welcome!
* Company socials and lots of fun!
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