Role: Customer Service Assistant
Location: Bolton, BL6 5UZ
Hours: Part-Time / Permanent
Hourly Rate: £11.75 above 21 | £10.00 aged 18-20
Bonus Scheme: Quarterly Bonus Incentive!
Company: EG Group
As one of the world's leading independent convenience retailers, our vision is to provide the best level of service to our valued customers. We owe our success to the amazing team at our petrol stations who are truly the heart and soul of our mission.
We are currently looking for a polite, proactive, dedicated, and a team playing individual who can provide outstanding customer service to join our team as a Customer Service Assistant
What will my role look like?
As a Customer Service Assistant, you will be representing EG Group in a positive, professional manner while preforming a range of duties such as engaging with our customers, delivering a fast and friendly service to the highest standards, and working on the till. With your up-sell skills, you will contribute to the store’s goals and increase the sales, and profits.
What would my main responsibilities be?
(Full training will be provided)
1. Identify common suspicious activity and transactions.
2. Take delivery of fuel and store stock items.
3. Check stock regularly.
4. Adhere to Challenge 25 policies on age restricted items, and checking of ID.
5. Ensure the store is well merchandised.
6. Keep temperature records in line with procedure.
7. Ensure the cleanliness of the site.
8. Operate the cash register, handle money, and give correct change.
9. Ensure that Food Safety and Health & Safety Policies and Procedures are followed.
10. Report any gambling machine faults to management.
11. Monitor customer’s use of the gambling machines and assist with instructions of the games.
What’s in it for me?
To show our appreciation for your hard work, we have a range of benefits you can take advantage of
12. Pay increase upon completion of your 6 months’ probation!
13. Food to Go Discounts – 15% off Greggs, Starbucks, Subway & much more.
14. Discount partnerships – retail, food, home, garden, electronics & much more
15. 24/7 access to virtual GP & wellbeing service
16. Quarterly bonus incentive
17. Contracted hours
18. Progression & career opportunities
19. Life assurance
20. Employee assistance programme
21. Recognition rewards
22. 10% Discount Card for Asda
23. Learning & development opportunities
24. Work anniversary awards
25. Compassionate leave
26. EG Cares benefits & rewards platform
27. Access to the Learning Hub with the most extensive online learning course library in the world
Apply today to start your fantastic career as our Customer Service Assistant! To apply please email a copy of your CV to with the reference ‘Customer Service Assistant - Rivington South’
Please note - you are required to successfully pass a DBS check, which will be funded by EG Group.