Contract: Permanent
Hours: Monday – Friday 1200-2100
Location: Northampton
Purpose Of the Role:
Reporting to the Import Customs Manager, the Import Customs Supervisor ensures the import customs team runs efficiently, compliantly, and in line with all regulatory requirements. With a strong focus on road‑freight clearances, the role is responsible for delivering a high‑quality service to customers across a range of export processes. A key part of the position is supporting new team members, refining workflows, and driving continuous improvement to optimise team performance.
Responsibilities
* Supervising the import customs team in a fast‑paced environment
* Managing daily import operations when the Import Customs Manager is absent
* Providing effective customs solutions to meet service and operational deadlines
* Reviewing and improving processes without compromising quality
* Allocating tasks and overseeing daily declaration management
* Producing and monitoring KPIs to ensure targets are achieved
* Supporting the team with day‑to‑day issues and queries
* Maintaining compliance with Customs, AEO, and SOP requirements
* Working closely with internal teams, external customers, and customs authorities (HMRC, Border Force, DEFRA)
* Liaising with Head Office in Kempten on customs matters when required
* Promoting DACHSER values and supporting staff coaching, integration, and performance
* Managing absence records and contributing to appraisals
* Upholding Health & Safety, BRC, and ISO9001 standards
* Supporting a proactive safety culture and ensuring all team members follow H&S practices
The Ideal Candidate Will Have
* Minimum 2 years’ supervisory experience
* Minimum 2 years’ experience in a customs‑related role
* Good knowledge of third‑country customs regulations
* Strong understanding of customs procedures and formalities
* Working knowledge of UK CHIEF and related software
* Awareness of global geography
* Excellent verbal and written communication skills
* Strong listening skills and ability to understand different perspectives
* Confident problem‑solving and analytical ability
* Professional approach to resolving issues
* Good numerical and IT literacy
* High accuracy and attention to detail
* Highly adaptable in a changing environment
Benefits That Support You
* Free Car Parking - hassle‑free parking every day, so your commute is stress‑free.
* 25 Days annual leave plus 8 days bank holiday – generous time off to rest, recharge and enjoy life outside of work.
* Life Assurance - Death in Service benefit to provide peace of mind for you and your loved ones.
* Employee Assistance Programme - confidential support to help you manage any personal challenges affecting your wellbeing and work.
* Employee Discounts - from day one, access exclusive deals on holidays, fashion, supermarkets, gyms, insurance, and more.
* Pension Plan - a flexible, tax‑efficient pension scheme where you decide your contribution level, helping you plan.
* Health Perks - free eye tests and money‑off vouchers to keep you feeling your best.
* Internal Referral Fees - know someone perfect for the team? Earn rewards by referring great talent.
* Long Service Awards - we celebrate and reward your loyalty and commitment over time.
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