We are currently working with a leading UK Facilities Service provider to recruit a Contract Director for a key central government account, covering sites delivering Total Facilities Management services predominantly in the Surrey area
The role ensures a strategic partnership and with deep knowledge of the customer's business, you'll lead your team to create value while ensuring customer retention and growth. Outstanding service will strengthen the P&L, driving continuous improvement and contributing to success in the Government sector.
Success Criteria
· Guide the management team to fully assume all responsibilities towards the customer, including managing people and financial resources to ensure budget control and profitability (P/L).
· Manage the strategic customer focus of your portfolio.
· Ensure customer satisfaction and achieve KPI success.
· Implement strategic priorities.
Key Areas of Collaboration and Influence
· Direct and oversee HSEQ performance.
· Collaborate with Finance to ensure that budgeting, financial management reporting, and performance management are accurate and current.
· Engage stakeholders throughout the organization to maximize the opportunities presented by the business
Key Responsibilities
Key responsibilities include:
· Managing key customer relationships and ensuring service delivery meets contract requirements, KPI regimes, and effective contract management.
· Monitoring continuous stakeholder management to align both customer and internal stakeholders with the account development plan.
· Engaging team members by clearly communicating each individual's role in fulfilling the customer promise.
· Ensuring the team has the right competencies through recruitment, development, and succession planning.
· Leading technical compliance across the estate and engaging internal resources to support the teams.
· Managing subcontractors and working with suppliers and procurement to ensure best value outputs.
· Building an effective and engaged team capable of delivering high-quality service.
You will provide:
· Strategic Leadership: Offering leadership and direction for mechanical and electrical infrastructure projects, ensuring operational excellence and industry compliance.
· Health & Safety Compliance: Developing and overseeing safe systems of work for complex laboratory and research facilities, ensuring compliance with health and safety legislation.
· Standard & Emergency Operating Procedures: Leading the development and implementation of SOPs and EOPs for technical and complex sites to ensure operational resilience and safety.
· Team Management: Leading and managing a UK-based team, providing mentorship, professional development, and performance oversight.
· Stakeholder Engagement: Serving as a liaison with senior clients, delivering technical expertise and fostering strong relationships.
· Risk Management & Compliance: Ensuring compliance with relevant standards and regulations and mitigating risks associated with critical infrastructure.
· Project Delivery: Overseeing the successful delivery of major projects, ensuring efficiency and alignment with business objectives