Customer Service Account Handler
Gillingham
A fantastic opportunity to work in the UK’s industry-leading independent fire and security specialist company, they are renowned for their expertise in design, supply and installation.
Package
£26-28,000
Monday – Friday 8.30-5pm | generous leave allowance | company pension scheme | company parking | Medicash heath plan | Employee discount scheme
Main Responsibilities
As a Customer Service Account Handler, you'll be the go-to point of contact for a portfolio of clients, ensuring that all planned maintenance and remedial works are coordinated effectively.
* Coordinate planned maintenance and remedial works with engineers and clients
* Ensure follow-up tasks are completed accurately and on time
* Deliver services within agreed KPI deadlines
* Respond promptly and professionally to client enquiries
* Manage emergency call-outs in line with contractual KPIs
* Build and maintain strong client relationships, including occasional site visits
* Perform general administrative duties, including data entry and record maintenance
* Process documentation in line with company procedures
* Provide support across the wider Service Support Team
Knowledge and Experiences
* Outstanding customer service skills articulate, professional, and empathetic
* Proficient in MS Office applications
* Strong interpersonal and relationship-building abilities
* High attention to detail and a commitment to accuracy
* Able to prioritise effectively and work to tight deadlines
* A team player whos also comfortable working independently
If you are local to the area and seeking a new Customer Service Account Handler position, then please apply now. If your application is successful a 4way member will be in touch.