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DailyPay provides an industry-leading earned wage access platform that gives your employ...
DailyPay is transforming the way people get paid. As a worktech company and the industry’s leading on demand pay solution, DailyPay uses an award-winning technology platform to help America’s top employers build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job while supporting their financial well-being outside of the workplace.
DailyPay is headquartered in New York City, with operations throughout the United States as well as in Belfast. For more information, visitDailyPay's Press Center.
The Role:
In this role, you’ll utilize standard operating procedures and information from multiple sources to make data-driven decisions, execute initial troubleshooting, and initiate action with appropriate partners. Success in this role will rely on a combination of detailed understanding of DailyPay’s operational monitoring functions, attention to detail, and ability to execute tasks with high quality in a fast-paced environment.
This role requires coverage Friday - Tuesday, 8:00am - 4:00pm GMT.
If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.
How You Will Make an Impact:
Develop expertise in our product, configuration, and backend processes
Monitor and manage DailyPay’s operational, risk management, and revenue dashboards/metrics
Analyze and monitor operational data/trends to mitigate risk exposure
Identify operational anomalies using data from multiple sources
Investigate alerts and provide initial troubleshooting to prevent service outages
Collaborate with internal teams to ensure processing is completed efficiently
Report, troubleshoot, and manage incidents through to resolution
What You Bring to The Team:
Bachelor’s degree or relevant experience in an operational, technical, or real-time monitoring environment
Detail-oriented with the ability to set priorities and be flexible in a fast-paced environment
Ability to execute recurring tasks with a high level of accuracy
Strong analytical ability used to identify risks and confidently raise issues, escalate early,
and engage in constructive credible challenge
Ability to take initiative and be proactive in problem-solving
Flexible scheduling to meet needs outside normal business hours
Experience with monitoring, data analytics, incident management, business intelligence, or systems analysis
Nice to Haves:
Strong and cross-functional communication skills
Experience with payroll or money movement products, processes, and controls
Experience in Technology or Financial Services fields
Applications processed via employer's online application form
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