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Join to apply for the Cloud Engineer role at ANS Group
The role
In this role, you'll be working alongside a team to support and manage around 25 enterprise-level Azure customers. You'll help configure and maintain their managed cloud environments in Microsoft Azure while ensuring everything runs smoothly and meets agreed SLAs and KPIs. On top of that, you'll get the chance to work with DevOps tools like Terraform, Azure DevOps, and AKS—making this a great opportunity to grow your skills in a dynamic, customer-focused setting.
The role
In this role, you'll be working alongside a team to support and manage around 25 enterprise-level Azure customers. You'll help configure and maintain their managed cloud environments in Microsoft Azure while ensuring everything runs smoothly and meets agreed SLAs and KPIs. On top of that, you'll get the chance to work with DevOps tools like Terraform, Azure DevOps, and AKS—making this a great opportunity to grow your skills in a dynamic, customer-focused setting.
What You'll Be Doing...
* Ensure all tickets are managed within service level agreements and KPI’s.
* Ensure clear ticket updates.
* Work within ITIL framework service delivery procedures.
* Manage a customer ticket both technically and procedurally via Phone, Email or Web portal in line with defined SLAs and KPIs.
* Manage own ticket queue and assist other team members where appropriate.
* Assessment and ownership of changes to customer environments.
* Designing changes for service improvement.
* Configuring Azure Cloud Infrastructure.
* Raise awareness of issues to Problem Manager and assisting with resolutions.
* Contribute towards continuous service improvement alongside service managers.
What will I bring to the role?
* Service Desk/Support experience at 2nd or 3rd line level.
* A thirst for continuously improving technical knowledge.
* Effective troubleshooting methodology
* Be able to demonstrate a solid technical understanding of cloud-native design and best practice, including PaaS and IaaS services.
* Experience or Interest in DevOps and the latest tooling, mainly Terraform, Azure DevOps and AKS.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Engineering and Information Technology
* Industries
IT Services and IT Consulting
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