Complaints Coordinator - Beeston, NG9 1LA
This Role: Complaints Coordinator
Location: Beeston, Nottingham, NG9 1LA
Salary: £28,044 - £29,519 (dependant upon experience)
Hybrid Working to be discussed at interview. Full tim e permanent post based on a 37.5hr week
Free on-site parking subject to availability
At Metropolitan Thames Valley Housing, we have an amazing opportunity for passionate and customer-service focused Complaint Coordinators to join our Complaints Team based in Beeston, Nottingham.
As a Complaint Coordinator you will be responsible for investigating and coordinating responses for Stage 1, and with further experience, Stage 2 complaints. This requires independent inquiry and collaboration with teams across the business to achieve fair and successful resolutions for our customers. You will play a key role in guiding and influencing constructive change within the organisation by identifying process faults and possible improvements to the customer journey.
This is a unique opportunity for someone with drive, empathy, and excellent communication skills to make a positive impact on the lives and satisfaction of our residents, while building strong relationships with senior executives and managers across MTVH.
We’re looking for someone who will…
* Be able to work on a hybrid basis, working 2-3 days per week from home and the rest from our Beeston office.
* Possess prior knowledge and experience in resolving customer disputes.
* Demonstrate exceptional organisation and time management, adhering to set timeframes for responses.
* Negotiate and persuade effectively to achieve a desired outcome.
* Advocate for our customers and show empathy towards their frustrations and needs.
* Apply best judgement to each individual situation and have an objective and pragmatic approach to problem-solving.
* Deliver clear and comprehensive communication, across verbal and written platforms, at all times.
In return we offer…
1. A competitive salary banding of £28,044 - £29,519 experience dependent
2. Comprehensive in-house training to support your development and enhance your skill set.
3. A modern and attractive office in Beeston, with beautiful surroundings, an on-site café, free staff parking, and easily accessible by public transport.
4. 37 days off per year (including all