RAC on behalf of Renault UK are on the lookout for an extremely talented and technically minded individual to join the ranks of their prestigious team of “Flying Doctors” as a Technical Assessor!
You will be an expert technical point of contact for the Renault repair network supporting service centres by remotely diagnosing complex faults and advising on the repair process.
You’ll be helping us improve the brand experience for all customers and increasing the prospects of achieving brand and dealer recommendation!
What you’ll do...
1. Be responsible for delivering across 4 key areas of the business to build upon relationships with Network aftersales and management teams
2. Monitor and be accountable for efficient productive time spent on each allocated job
3. Aid in the development of the Centre network in supporting the customer ownership of Brand vehicles through effective promotion, coaching and knowledge share
4. Assist in wider technical support topics and provide guidance to Renault network where appropriate as part of the Service Quality team
5. Resolve, support and report on customer and network technical issues
6. Provide technical diagnostic assistance to Renault Dealer Network and affiliated partners
7. Monitor the approval process to control replacement of high-cost components
8. Follow up all outstanding technical cases to ensure 100% resolution
9. Identify and report issues of a safety, commercial repercussive nature to Incidentology
10. Support Renault NT Customer engagement with technical visits
11. Produce and cascade relevant information to the network to assist in diagnosis and repair
12. Assist Repair Quality Manager managing network TRT dispersion
13. Subject Matter Expert relating to specific automotive areas & new products
14. Provide written evidence of repairs carried out, in line with Renault Warranty guidelines
15. Provide the necessary supporting documents e.g. photographs, vehicle analysis logs, print outs etc. to support all repairs
16. Provide feedback on repair methods, technical information, and vehicle quality in relation to repairs completed
17. Keep technical knowledge and qualification status up to date to stay compliant
18. Attend technical update meetings and provide technical information upon request to improve customer experience and Renault technical function
What you’ll need...
19. Qualified Master Technician (Preferred)
20. Technical Experience (Group Renault preferred)
21. Sound analytical and problem solving with skills with good interpretation and application of complex information to lead decision making
22. Self-motivated, flexible and ability to deal with conflicting demands
23. Excellent communication, presentation, and negotiation internally and externally; ability to work transversally and autonomously
What you’ll get...
24. A competitive base salary and the chance to boost your earnings with bonuses and overtime
25. Holiday allowance of 25 days plus bank holidays
26. Family leave support including paid time off, flexibility and resources to help balance work and family commitments
27. Option to join RAC's Group Personal Pension scheme where we will match / contribute up to 6.5% on qualifying earnings
28. Confidential personal support service, available 24 hours per day every day of the year for you and any family members aged 16+ in your household
29. Car salary sacrifice scheme after 12 months of employment. You'll enjoy significant tax savings, including electric vehicle options
30. Free RAC Ultimate Complete Breakdown Service from day one
31. Access to Orange Savings, our online discounts portal offering 1000's of savings on high street retailers, supermarkets, holidays, tech and more
Once you've passed probation, you'll automatically join our Colleague Share Scheme, awarding you a share value. The value of this increases as the business continues to grow. We're committed to developing a culture that is representative of the diverse communities we service and one which is open, accessible, collaborative and inclusive. We welcome applicants of all backgrounds and experiences.