Customer Services Advisor – Marketing & Self‑Pay (Woking Hospital)
Location: Woking Hospital, Surrey. Contract type: Permanent, Part time (up to 37.5 hours per week). Salary: Up to £27,000 per annum depending on experience.
Key Responsibilities
* Manage and nurture self‑pay enquiries received via Salesforce and the Contact Centre.
* Communicate with patients by phone and email to understand needs and provide information.
* Produce accurate self‑pay quotes and pricing.
* Act as a key point of contact throughout the enquiry journey.
* Support price matching where appropriate to maximise conversion.
* Liaise with medical secretaries, consultants, and internal teams.
* Maintain accurate records and updates within Salesforce.
* Support local marketing activity for the hospital.
* Create, schedule, and manage engaging social media content.
* Film, edit, and publish short‑form video content (e.g. Instagram Reels, Shorts, LinkedIn video).
* Use creative imagery, captions, hashtags, and wording to grow reach, engagement, and followers.
* Monitor content performance and apply learnings to improve future posts.
* Support hospital events, open evenings, and community engagement activity.
* Maintain marketing data, materials, and contact lists.
Skills & Experience
* Essential: Experience in a customer‑facing or administrative role.
* Confident communicator with strong interpersonal skills.
* Comfortable using IT systems and social media platforms.
* Organised, proactive, and willing to learn.
* Comfortable creating digital content, including short‑form video.
* Desirable: Experience using Salesforce or a CRM system.
* Desirable: Experience supporting marketing or social media activity.
* Desirable: Interest in healthcare, marketing, or commercial roles.
Knowledge, Skills & Behaviours
* Customer‑focused.
* Commercially aware and business‑minded.
* Creative with attention to detail.
* Confident and professional communicator.
* Competitive, motivated, and results‑driven.
* Able to manage multiple priorities in a small team.
* Helpful and supportive.
Benefits
We offer a range of fitness, lifestyle, health, and wellbeing rewards, such as free gym membership, health assessments, retail discounts, and pension options. Choose the benefits that match your needs.
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