Overview
Role: Service Coordinator
Location: Milton Keynes
Hours: 8.30am to 5.30pm
Salary: £27,000 to £28,000 DOE
Fully office-based role
An excellent opportunity has now arisen for a Service Coordinator to join a successful and growing team in Milton Keynes.
Who are we?
We are a forward-thinking business with a strong reputation in our industry. This role sits within a modern, professional office environment and plays a key part in ensuring our customers receive first-class service support.
Benefits
* Competitive salary with annual company bonus
* 25 days holiday + UK bank holidays
* Company pension contributions (4%)
* Private healthcare via Bupa for you and your family
* Private dental cover via Bupa for you and your partner
* Life assurance (4 x salary)
* Employee assistance programme & wellbeing hub
* Cycle to work scheme
* Annual sight tests (£40 contribution)
* Tradepoint (B&Q) loyalty card 10% discount
* Birthday & work anniversary vouchers
* Discounts portal and personalised financial & mortgage advice
* Ongoing training & a supportive learning environment
Duties of a Service Coordinator
* Act as the first point of contact for incoming service calls
* Efficiently schedule engineers and plan workloads
* Communicate with customers to provide updates and manage expectations
* Ensure all service jobs are logged, tracked, and billed correctly
* Prepare service billing and remedial quotes within given timeframes
* Support engineers in the field and balance technician workloads
* Liaise with managers to plan service jobs and coordinate machine deliveries
* Maintain accurate records and ensure all reports are submitted on time
What we would like from you
* Strong organisational skills with the ability to prioritise workload
* A confident, professional telephone manner
* Customer-focused with excellent communication skills
* Calm under pressure and able to make good decisions quickly
* Proficient in Microsoft 365 and comfortable using service systems
* Previous experience in a technical, engineering, or service coordination role is advantageous (particularly within manufacturing or packaging equipment)
If you are interested in this role, please apply below with your most recent CV.
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