Travel Customer Experience Consultant
Base Salary £32,000 + Great Benefits
Hybrid - Central London
Our client is a luxury niche tour operator who specialise in escorted tours for an affluent and discerning clientele.
Due to expansion, they are now seeking a Travel Customer Experience Consultant to join the team.
This role is working within the Customer Experience team in conjunction with the sales and product teams.
Previous travel experience is required in a similar role handing complaintes is essential.
The role is offered on a hybrid basis working Monday to Friday, 9-5.30 with no weekends.
Travel Customer Experience Consultant Responsibilities:
Maintain communication with overseas agents and suppliers and follow defined procedures to ensure availability of current information
Conduct pre-departure checks and provide accurate documents to customers within agreed timescales
Support Tour Managers
Respond to information relating to issues in an appropriate and timely manner
Process cancellations and seek to keep supplier cancellation costs to a minimum
Obtain missing booking information from customers to finalise arrangements quickly and efficiently
Monitor and act on FCO advice
Provide accurate information in the form of written & verbal communication
Handle all in-coming calls, e-mails and written enquiries and allocate / action
Travel Customer Experience Consultant Experience Required
Exceptional customer service skills gained within the travel industry in a similar role dealimng with compaints
A high standard of verbal and written communication skills
A professional and friendly manner. Approachable to both colleagues and customers
Ability to relate to our experienced and discerning travellers
Ability to work unsupervised, individually and as part of a team
Self-motivated and good at planning and organising own time without supervision, whilst able to meet deadlines and targets
Flexible and adaptable to changing priorities
Travel Customer Experience Consultant Salary and Benefits
Base Salary of £32,000
Hybrid working
22 days annual leave + 8 bank holidays
Workplace pension
Career progression
Travel discounts and fam trips
To apply for this Travel Customer Care Consultant role, please forward and a member of the team will be in touch to discuss the role and company